Process Trainer
Year Hyderabad, Telangana, India
Job Description
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Desired Skills Excellent communication skills Good Facilitation and influencing skills Proficiency in MS office Willingness to work in a 24/7 shift environment (Day and Night Shifts - Rotational) with no fixed week offs. Flexibility about working on weekly offs when required. Prior voice experience Ability to interact with Dom/Overseas Customers
JOB DESCRIPTION
Take overall responsibility for conducting all activities prior to the Training Program
o Responsible for taking part in recruiting candidates well suited for the job.
o Seek the participant list and the training requirements (infrastructure and supporting) from the Lead Training Operations Manager
o Conduct a thorough audit of the Training Venue and the provisioning of requirements one day before the commencement of the training program; follow-up with concerned personnel in case of any anomalies
Ensure effective and efficient conduct of the Training Program
o Ensure conduct of the overall Training Program as per the defined Charter and module scheduling; leverage the systems/ tools, facilitator aids and cue sheets
o Modulate the training program as per the needs of participants, while maintaining consistency vis-vis the learning objectives
o Drive a participative and interactive training session and resolve queries/ concerns
Ensure completion of the key activities to be conducted post completion of the Training Program
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Job Detail
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Job IdJD3316366
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationHyderabad, Telangana, India
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EducationNot mentioned
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ExperienceYear