Job Description

A Process Trainer, also known as a Training Specialist or Training Coordinator, is responsible for ensuring that employees within an organization are trained effectively and efficiently in various processes, procedures, and skills relevant to their roles. The job description of a Process Trainer typically includes the following responsibilities:

• Training Program Development: Develop and update training materials, manuals, and curriculum for new hires and ongoing employee development.
• Needs Assessment: Identify training needs by working closely with department heads and team leads to understand gaps in employee knowledge or skills.
• Training Delivery: Conduct training sessions, workshops, or seminars to impart knowledge and skills to employees. This may involve both classroom-style training and on-the-job training.
• Skill Enhancement: Provide training to improve specific skills relevant to employees' job functions, such as technical skills, customer service, communication, or software proficiency.
• Process and Policy Training: Educate employees on company policies, procedures, and industry regulations, ensuring compliance and best practices are followed.
• Evaluation: Assess the effectiveness of training programs through quizzes, tests, evaluations, and feedback from participants. Modify training programs as necessary based on evaluation results.
• Documentation: Maintain records of training attendance, progress, and performance to track individual and group training success.
• Feedback and Coaching: Provide constructive feedback to trainees and offer coaching to help them improve their performance and skills.
• Continuous Improvement: Stay up-to-date with industry trends, best practices, and changes in company processes to ensure that training programs remain current and relevant.
• Technology Utilization: Utilize various training methods and technologies, including e-learning platforms and multimedia tools, to enhance the training experience.
• Adaptability: Modify training approaches to meet the diverse learning styles and needs of trainees, ensuring that training is inclusive and effective.
• Support Materials: Create and distribute supporting materials, such as job aids, reference guides, and instructional videos, to reinforce training content.
• Team Collaboration: Collaborate with department heads, managers, and subject matter experts to ensure that training content aligns with business goals and objectives.
• Compliance: Ensure that training programs meet regulatory and compliance requirements, especially in industries with strict regulations.

Qualifications:

• Candidates with a bachelor's degree, MBA in a relevant field, such as education, instructional design, business, Service Industry or the specific industry of the organization.
• Prior experience in a training or teaching role is highly valuable. This could include roles as a trainer, teacher, instructor, or facilitator.
• Depending on the training content, proficiency in software tools and technologies used in the organization can be essential.
• Familiarity with e-learning platforms, learning management systems (LMS), and other educational technology tools.
• Strong communication and presentation skills are crucial for effectively conveying information and engaging with trainees.
• Active listening and empathy are important for understanding trainees' needs and concerns.
• Familiarity with instructional design principles and the ability to develop effective training materials and curriculum.
• The ability to adapt training methods to different learning styles and needs.
• A commitment to staying up-to-date with industry trends and best practices in training.
• Leadership qualities to motivate and inspire trainees.
• The ability to identify and address challenges or issues that may arise during training.

Job Types: Full-time, Permanent

Pay: From ?30,000.00 per month

Benefits:

• Flexible schedule
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Bachelor's (Preferred)

Experience:

• Training & development: 1 year (Preferred)
• Content development: 1 year (Preferred)

Work Location: In person