Job Description

JOB DESCRIPTION The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors. Process Manager Roles & responsibilities: Responsible to manage a team of 5-6 members and meeting KPI\'s and SLA\'s which are defined in the process. You will be primary point of contact with our client for any BAU related queries, escalation requirements and to improve processes and controls that build capacity and scale. Your role will be to execute process functions and liaise with Middle office and counter parties for multiple OTC products. Establish self as a valued partner & Independently handle all client escalations and lead mitigation steps to prevent future escalations Grooming SA\'s and APM\'s to manage process and risk effectively Set goals and targets for team and give effective feedbacks on performance Design innovative engagement models for effective touchpoints with clients Track/design KPIs & KRIs & the thresholds for confirmations process, design utilization model through time and motion studies Build domain expertise and lead from the front, Training, delivery management, mentoring Help knowledge management endeavor by sharing process knowledge and best practices within the teams minimize program dependence on self and other key member Should be able to work with business partners of knowledge management, talent acquisition & quality teams for an excellent compliance Preparing various business reports like weekly and monthly business reviews to give visibility around key metrics to clients Functional & Technical Skills: Bachelor\'s Degree in B. Com /BBM or Master\'s Degree in M. Com/MBA/PGDM Overall experience of 6 to 8 years with 3 to 5 years of experience in team handling Experience in team Handling of a minimum of 18-20 members Experience in Confirmations, Reconciliation, Indexing, Affirmations, Drafting, Incoming Review, Matching and Chasing Good understating of CFTC, EMIR guidelines, upstream and downstream activities and its implications Should be aware of electronic confirmation platforms like Markitwire, DTCC Possess basic product knowledge for Fixed Income, CDS, IRS, Equity Swaps, Equity Options, FX Forward, FX Options, Commodities To communicate effectively with global counterparties and trade support groups to explain, resolve discrepancies & breaks Basic Excel, preferred hands-on & understanding of Confirmation workflows, DTCC, Markitwire, etc. Knowledge in Financial Products such as Fixed Income (Interest Rate Swap & Credit Default Swaps), Equity Swaps, Equity Options, FX Forward, FX Option, NDF, Accumulators, etc. ABOUT THE TEAM eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world\'s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India\'s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. eClerx Digital is the trusted partner of choice to the world\'s largest global brands for creative production, eCommerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow the Sun delivery model, our team of 3,000+ full-time digital delivery employees - at our five productions hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket - applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital\'s innovative delivery model drives the \'metrics that matter\' for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.

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