Job Description

JOB DESCRIPTION Job Details: Role: Senior Analyst - Confirmations| Full-time (FT) |Financial Markets| Location: Mumbai /Pune - Maharashtra - India Shift Timings: APAC (6 AM to 3 PM IST) / EMEA (1 PM to 10 PM IST) / NAM (6:30 PM to 3:30 PM IST) Minimum Academic Qualifications: Graduation (B. Com /BBM) / Post Graduation (M.Com/MBA/PGDM) Experience Span: 3 to 5 years of experience in handling a team of a minimum of 18-20 members with experience in Confirmations, Reconciliation and an overall experience of 6 to 8 years Process/Activities with Experience: Should have understanding of Confirmations activities like: Indexing, Affirmations, Drafting, Incoming Review, Matching and Chasing Should be aware of CFTC, EMIR guidelines Should be aware of the upstream and downstream activities and its implications Should be aware of electronic confirmation platforms like Markitwire, DTCC Should have basic product knowledge for Fixed Income, CDS, IRS, Equity Swaps, Equity Options, FX Forward, FX Options, Commodities Should able to communicate effectively with global counterparties and trade support groups to explain, resolve discrepancies & breaks Ability to work under pressure to manage multiple deadlines & cut-offs throughout the day Should have hands on experience on Excel (Basic as well as Advance) Willingness to continuously learn, upgrade skills and stay relevant to business demands Should be able to work with teams across time-zones and cultures Should be organized, detail oriented, flexible, self-starter & highly motivated Should be able to act fast and decisively when dealing with critical situations - ability to read situations and act in minutes Should be good with numbers and ability to derive information from data Should be excellent multi-tasking, creative problem solving and a good team player Financial Products Knowhow: Fixed Income (Interest Rate Swap & Credit Default Swaps), Equity Swaps, Equity Options, FX Forward, FX Option, NDF, Accumulators, etc. Tools/industry utilities: Preferred hands-on & understanding of Confirmation workflows, DTCC, Markitwire, etc. Reporting/Client Management: We follow a practice of managing reports & matrices within deadlines and with 100% accuracy. Understanding the requirements, data to be used & distribution list on the reports. Reporting the BAU & KRIs to senior management & client. We give utmost priority to our clients and their requirements, adhere to the requirements and follow a strict procedure of reporting Other Requirements: Conceptualize, design and deliver high-quality solutions and insightful analysis on a variety of projects ranging in both complexity and scope Knowledge of/prior experience with offshoring processes in vendor setup and methodologies highly preferred Should be good with logical and quantitative abilities Excellent interpersonal skills - ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team Role and Responsibility: As part of our Confirmations management team, you will be managing a team of 5-6 members and will be responsible for meeting KPI\'s and SLA\'s which are defined in the process. You will be primary point of contact with our client partners for any BAU related queries, escalation requirements and to improve processes and controls that build capacity and scale. Your role will be to execute process functions and liaise with Middle office and counter parties for multiple OTC products. Supporting managers in handling daily issues and assume the role of a process SME. Handling and resolving queries related to confirmation by the data provided to you by the system & counter parties Independently handle clients - establish self as a valued partner Independently handle all client escalations and lead mitigation steps to prevent future escalations Grooming SA\'s and APM\'s to manage process and risk effectively Set goals and targets for team and give effective feedbacks on performance Design innovative engagement models for effective touchpoints with clients Track/design KPIs & KRIs & the thresholds for confirmations process, design utilization model through time and motion studies Build domain expertise and lead from the front Training, delivery management, mentoring Help knowledge management endeavour by sharing process knowledge and best practices within the teams minimize program dependence on self and other key member Should be able to work with business partners of knowledge management, talent acquisition & quality teams for an excellent compliance Preparing various business reports like weekly and monthly business reviews to give visibility around key metrics to clients ABOUT THE TEAM eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world\'s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India\'s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. eClerx Digital is the trusted partner of choice to the world\'s largest global brands for creative production, eCommerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow the Sun delivery model, our team of 3,000+ full-time digital delivery employees - at our five productions hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket - applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital\'s innovative delivery model drives the \'metrics that matter\' for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.

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