Job Description

Provides domain expertise to the functional teams.
Builds strong relationships with customers to gain an understanding of


their business, deliver excellent customer service and maximise sales


opportunities.Typically handles a large number of customers or larger,


more complex customers. Manages accounts with large business Impact: The


level of impact is defined by volume and/or revenue contribution to the


cluster scorecard. The customer often has a certain complexity.



Delivers a positive customer experience for all customers and ensures a


smooth execution of the end to end shipment lifecycle by working closely


with the customer and internal teams.


Hunts leads and follows up on opportunities for new customers, lost or


inactive accounts as well as regular accounts. This includes identifying and working on customer opportunities.


Ensures services are rendered to the customer to maximise satisfaction & profitability.


Builds strong relationships with all stakeholders including offshore GSC


teams.


Is fully responsible for customer satisfaction and has experience with


customer interaction.


Has a full understanding of customers' business drivers, needs and


requirements.


Manages the customer, Handles incoming customer services queries, issues and exception


management.


Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.



We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com .


Process Expert