Process Expert
Job Description
Opportunity As part of the OTS Teams setup, one of the key deliverables is the growth of Tactical customers along-with Sales support and commercial activities. For many of these activities, OTS will need to engage customers over the phone or by email. 1. Engage with customers via phone to develop and maintain customer relationships and grow volumes and share of wallet 2. Provide support for Sales administration, and transactional support for sales activities 3. Provide support for the team in terms of email messages and internal cases received from customers, and internal stakeholders like Customer success partners, Sales Reps, Sales Managers, Sales Ops team, Disputes and CX teams. 4. Respond to customers as per the business needs 3. Analyse the various segments to maintain volumes and build further share of wallet 4. Coordinate with internal teams for effective collaboration and deliver solution for the customers\' and segments\' needs 5. Engage frontline sales and other stakeholders effectively for maximum collaboration and quick solution to raised issues 6. Analyse feedback from customers from various channels, to identify areas of improvement and execute solutions effectively 7. Maintaining details in systems related to sales activities and ensuring accurate translation of information in company records.
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Job Detail
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Job IdJD3051555
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear