Job Description

Job Title Process Expert
Location: Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography. Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
Were committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers and clients needs. Whether you have family commitments or youre a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.
If you would like some flexibility, then please discuss this with the hiring manager. and your request will be reviewed subject to business needs.

Hybrid Working

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. Were flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances These requests will be reviewed and agreed for a period of time i.e., will have a start and end date.
Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:
To work in a team environment for various transaction based on processing of instructions within agreed timelines by combining analysis and judgment with speed & accuracy to consistently provide a high-level customer service.

What will you be doing?

• To hold in-depth knowledge of the process, identify gaps and implement effective controls to avoid any business loss.
• Identify key strategic opportunities in the process and work along with Team manager/Senior Management for implementation
• Process transactions in accordance to approved process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy
• Adhere to quality control discipline, procedures and checks at all times
• Assist team manager in administration of the section, including organizing workflow, queue management & query resolution
• May be involved in the retrieval and distribution of information, either on paper or any other electronic medium Responsible for driving own performance management, collating relevant documentation, preparing for and arranging self-performance reviews

What were looking for:

• Detailed understanding of the business operational objectives, service standards and compliance requirements
• Knowledge of bank and product procedures and policies specifically around Regulatory Compliance for products and services
• Knowledge on payment processing preferable
• Broad understanding of Back Office Operations structure and staff roles
• Effective communication, including questioning skills
• Ability to work independently or as part of a team
• Achieving high standards and delivering results with accuracy and attention to detail
• MS Office Applications (preferably, Excel, word & PowerPoint)
• Ability to comprehend given set of instructions by combining analysis and judgement and apply the same for day to day transaction processing
• Risk awareness
• Min Typing speed of 20-25 wpm & 80% accuracy in the test
• Excellent analytical skills and an ability to solve issues
• A year of relevant experience
• Graduate/Post-Graduate in any discipline (BA, BSc, B. Com, BBM, BHM etc.)
• Preferred experience in BPO/KPO within Business Banking and KYC/Compliance/Due Diligence profile
• Flexibility in hours of work and ability to work changing shifts patterns

Skills that will help you in the role:

• Familiarity with procedures, policies, products and services of a financial organisation
• Knowledge of related risk and audits
• Ability to work within deadlines/customer demand

Where will you be working?
Chennai

Be More at Barclays
At Barclays, each day is about being more - as a professional, and as a person. Be More @ Barclays represents our core promise to all current and future employees. Its the characteristic that we want to be associated with as an employer, and at the heart of every employee experience. We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances. Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance. Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.

Purpose, Values and Mindset

We deploy finance responsibly to support people and businesses, acting with empathy and integrity, championing innovation and sustainability, for the common good and the long term.
Our values underpin everything we do: Respect, Integrity, Service, Excellence and Stewardship.

Respect
We harness the power of diversity and inclusion in our business, trust those we work with, and value everyone's contribution.

Integrity
We operate with honesty, transparency and fairness in all we do.

Service
We act with empathy and humility, putting the people and businesses we serve at the centre of what we do.

Excellence
We champion innovation, and use our energy, expertise and resources to make a positive difference.

Stewardship
We prize sustainability, and are passionate about leaving things better than we found them.
Our Mindset shapes how we take action, living by our Values, driven by our Purpose, always with our customers and clients at the heart of what we do; our Mindset is to Empower, Challenge and Drive.

Empower
Trust and support each other to deliver. Make decisions with those closest to the topic. Include diverse perspectives. Celebrate success and learn from failure.

Challenge
Question whether things can be done better. Use insights based on data to inform decisions. Be curious about how we can adapt and improve. Speak up and be open to alternative viewpoints.

Drive
Focus on outcomes. Deliver with pace. Be passionate and ambitious about what we do. Take personal responsibility. Actively build collaborative relationships to get things done.

Barclays