Job Description

Team Lead - O2CQualification:Bachelor/Post Graduate Degree in Commerce (exclusion: BE/BTech/MCA, Arts/Science Graduates)Responsibility:Business/ Customer: \xe2\x80\xa2 Updating customer master, entering PO request in ERP, applying cash to invoices and maintaining a list of open invoices by the customer to ensure SLAs are met as agreed for customer satisfactionProject / Process: \xe2\x80\xa2 Ensure process guidelines are followed and met as documented

• \xe2\x80\xa2 Meet process SLAs / metrics - productivity and quality targets within the established timelines.

• \xe2\x80\xa2 Create and maintain customer accounts.

• \xe2\x80\xa2 Process predefined number of transactions as assigned.

• \xe2\x80\xa2 Raise process related issues / concerns on time with process and team leads.

• \xe2\x80\xa2 Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.

• \xe2\x80\xa2 Record data relating to production statistics, enduser related notes, etc as appropriate.

• \xe2\x80\xa2 Adhere to shift handover processes.

• \xe2\x80\xa2 Adhere to security practices set by organization.

• \xe2\x80\xa2 Provide updates and submit reports related to own area of work.

People/Team Management: \xe2\x80\xa2 Complete mandatory training for self as identified

• \xe2\x80\xa2 Align individual goals with team objectives (work cohesively with the team).

• \xe2\x80\xa2 Contribute to and participate proactively in knowledge sharing sessions.

• \xe2\x80\xa2 Participate and contribute to organizational activities.

• \xe2\x80\xa2 Record own attendance and time sheet related data.

Must Have Skills

• MS Excel

• OrdertoCash AccountsReceivable

Cognizant