Process Executive Voice
Year Chennai, Tamil Nadu, India
Job Description
Team Lead - O2CQualification:Bachelor/Post Graduate Degree in Commerce (exclusion: BE/BTech/MCA, Arts/Science Graduates)Responsibility:Business/ Customer: Updating customer master, entering PO request in ERP, applying cash to invoices and maintaining a list of open invoices by the customer to ensure SLAs are met as agreed for customer satisfactionProject / Process: Ensure process guidelines are followed and met as documented
- Meet process SLAs / metrics - productivity and quality targets within the established timelines.
- Create and maintain customer accounts.
- Process predefined number of transactions as assigned.
- Raise process related issues / concerns on time with process and team leads.
- Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.
- Record data relating to production statistics, enduser related notes, etc as appropriate.
- Adhere to shift handover processes.
- Adhere to security practices set by organization.
- Provide updates and submit reports related to own area of work.
- Align individual goals with team objectives (work cohesively with the team).
- Contribute to and participate proactively in knowledge sharing sessions.
- Participate and contribute to organizational activities.
- Record own attendance and time sheet related data.
- MS Excel
- OrdertoCash AccountsReceivable
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Job Detail
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Job IdJD3442336
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationChennai, Tamil Nadu, India
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EducationNot mentioned
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ExperienceYear