Job Description

Team Lead - O2C
Qualification:
Bachelor/Post Graduate Degree in Commerce (exclusion: BE/BTech/MCA, Arts/Science Graduates)
Responsibility:
Business/ Customer: Updating customer master, entering PO request in ERP, applying cash to invoices and maintaining a list of open invoices by the customer to ensure SLAs are met as agreed for customer satisfaction
Project / Process: Ensure process guidelines are followed and met as documented

• Meet process SLAs / metrics - productivity and quality targets within the established timelines.

• Create and maintain customer accounts.

• Process predefined number of transactions as assigned.

• Raise process related issues / concerns on time with process and team leads.

• Stay updated with the process knowledge / changes refer to knowledge updates/ repositories to effectively process transactions.

• Record data relating to production statistics, enduser related notes, etc as appropriate.

• Adhere to shift handover processes.

• Adhere to security practices set by organization.

• Provide updates and submit reports related to own area of work.

People/Team Management: Complete mandatory training for self as identified

• Align individual goals with team objectives (work cohesively with the team).

• Contribute to and participate proactively in knowledge sharing sessions.

• Participate and contribute to organizational activities.

• Record own attendance and time sheet related data.

Must Have Skills

• MS Excel

• OrdertoCash AccountsReceivable