Process Executive
Job Description
Job Details:
Designation: Process Executive
CTC: INR 3.5 LPA
Job Location: Hyderabad
Shift: Rotational
Roles and Responsibilities:
• Response, diagnosis, resolution and tracking by phone, email, Chat (Highest %) and social media of customer support queries.
• Knowledge of Workspace/cloud product.
• Maintain response and resolution speed as defined by SLOs.
• Keep high customer satisfaction scores and follow quality standards in 90% of cases.
• Use existing knowledge base to provide a customer facing root cause assessment.
• Provide customer facing bug progress summary using available tools and platforms.
• Handle escalations raised by customers and partners.
• Handle consults from the lower tier to assist in case resolution.
• Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator
Apply now: https://forms.gle/ZhrrjGHp27Mqt5wA9
Job Types: Full-time, Permanent
Pay: ?100,000.00 - ?350,000.00 per year
Schedule:
• Rotational shift
Supplemental Pay:
• Performance bonus
• Shift allowance
• Yearly bonus
Work Location: In person
Speak with the employer
+91 9500192854
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Job Detail
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Job IdJD3543557
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationTS, IN, India
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EducationNot mentioned
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ExperienceYear