Job Description

Greetings from Mazenet!
Process Executive for India's leading IT MNC.

Please find the job details below along with the interview process and fill the details in the below link as soon as possible to proceed further

Link : https://forms.gle/ir92Db1ReTKBBtRU6
Job Details:
Designation: Process Executive
CTC: INR 3.5 LPAJob Location: Hyderabad
Training Duration: 17 Days Shift: Rotational
Roles and Responsibilities:

• Response, diagnosis, resolution and tracking by phone, email, Chat (Highest %) and social media of customer support queries.
• Knowledge of Google's Workspace/cloud product .
• Maintain response and resolution speed as defined by SLOs.
• Keep high customer satisfaction scores and follow quality standards in 90% of cases.
• Use existing knowledge base to provide a customer facing root cause assessment.
• Provide customer facing bug progress summary using available tools and platforms.
• Handle escalations raised by customers and partners.
• Handle consults from the lower tier to assist in case resolution.
• Ability to work in a rich diverse environment, handle cultural and language differences and an effective communicator

Interview Details: Mode: Virtual (From client) Level 1: HR Screening
Level 2: Versant
Level 3: HR Discussion

Eligibility Criteria:

• 2020, 2021 & 2022, 2023 batch of any degree.
• Consistent academic record of 50% in 10th, 12th, UG.
• Maximum of 2 years of gap in education and not beyond year experience candidates.
• Flexible to relocate to anywhere in India and work in any shift or domain.
• Strong written and verbal communication.
• Excellent problem-solving and analytical skills, combined with impeccable business judgment and industry knowledge

Selection Process:

Step 1:Eligibility as per MNC's specification
Step 2:Virtual Test by Client
Step 3:Training @Mazenet with LOI
Step 4:Final Interview by MNC
Step 5: Offer Letter and On-Boarding

Job Types: Full-time, Permanent, Fresher

Pay: ?350,000.00 per year

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Paid sick time
• Paid time off
• Provident Fund
• Work from home

Schedule:

• Day shift
• Morning shift
• Night shift
• Rotational shift

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus
• Quarterly bonus
• Shift allowance
• Yearly bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person