Job Description

About us: - VBSB & Associates, founded in 2016, is a leading chartered accounting firm headquartered in Bhopal, with offices nationwide. Specializing in tax planning, compliance, financial reporting, audit and business consultancy services, our dedicated team provides tailored solutions with integrity and efficiency. Now the firm is expanding, and we are looking for a dedicated team for serving its MNC client.

Job Title: Process Executive

Job Location: Bangalore | Whitefield | HSR Layout | Yehlanka |

No. of Vacancies: 4

:

We are seeking a highly motivated and detail-oriented Candidate to join our team with 0 to 12 Months of experience. The Candidate will be responsible for overseeing and managing the operational processes of the clients, ensuring that all processes are efficient, effective, and aligned with the organization's goals. The Process Executive will be responsible for managing Transaction Advisory Services (TAS), Risk Advisory Services (RAS) of the firm.

Key Responsibilities:

• Complaint Management: Receive, track, and investigate customer complaints regarding product quality, ensuring timely and effective resolutions.
• Root Cause Analysis: Identify root causes of complaints and implement corrective actions to prevent recurrence.
• Data Reporting: Prepare and analyze complaint data, providing regular reports to management to facilitate decision-making.
• Supplier Collaboration: Work closely with suppliers to address quality issues related to purchased materials.
• Distributor Communication: Handle communication with distributors regarding stock issues, expired products, claims, promotions, rate differences, shortages, sampling, and liquidation.
• Documentation: Preserve all claim documents provided by customers for accurate record-keeping and future reference.
• Internal Coordination: Communicate issues promptly to relevant Sales Executives, Managers, or Regional Channel Managers to ensure swift resolution.
• Follow-Up: Regularly follow up with distributors and the sales team to expedite issue resolution.
• External Audits: Coordinate with third-party auditors when customer issues require external assessments.

Qualifications and Skills:

• Education: Bachelor's or Master's degree in Business (B. Com/BBA/M. Com/MBA) or related field.
• Experience: 0 to 12 months of relevant work experience preferred.
• Problem-Solving Skills: Strong analytical skills with a focus on problem-solving.
• Communication Skills: Excellent verbal and written communication skills, with strong interpersonal abilities.
• Team Collaboration: Ability to work effectively within a team environment.
• Attention to Detail: Strong attention to detail and the ability to manage multiple priorities efficiently.

Job Types: Full-time, Permanent

Pay: Up to ?300,000.00 per year

Schedule:

• Day shift

Experience:

• total work: 1 year (Required)

Work Location: In person