Job Description

About Patra:

Patra Corporation is the worldwide leader in insurance back-office and account management business process outsourcing. Patra offers a wide range of services designed to lower costs, reduce risk and improve employee productivity through the transfer of account management and business support functions, such as policy checking, certificate issuance, eligibility processing, quality control and account audits, to operation centers in the US, India, and the Philippines.
Core Duties:

We are looking for a dynamic individual who will manage work effectively. He / She should maintain healthy practices. Should be an excellent team player and possess decent leadership qualities. Motivates team members and provides help to seniors. Communicates concerns and policies to higher authority and resolves issues among team members.

Job Roles and Responsibilities

• Excellent written and verbal communication skills.
• Implementation of Client Fulfillment team, which is responsible in assisting the Insurance brokers.
• Meet the Difficulties of customer queries.
• Always be available to do any kind of rushes or extra hours when requirement occurs.
• Should guide trainee or PE I in every aspect if they approach.
• Should do at least 3 clients or process to get next level.
• Achieving all types of targets.
• Working on quality assurance.
• Taking initiatives on work.
• Maintain MIS for day to day data management.
• Client & Stakeholder Management.
• Drive process improvements and ideation.
• Manage quality, controls, risk & compliance aspect for the deal.
• Assisted Insurance Brokers in Finding markets and placing policies for Small scale Commercial companies.

Job Requirements and Qualifications

• Should be ready to work in rotational shifts.
• Associate degree or Engineering in any field or related discipline. Relevant experience may substitute for the degree requirement on a year for year basis.
• Ability to: Plan, organize and document day to day activities in alignment with institutional policies/procedures.
• Communicate effectively and share information both verbally and in writing; establish and maintain cooperation, understanding, trust and credibility; perform multiple tasks concurrently and respond to emergency.


Equal Employment Opportunity:

Patra Corporation is an equal opportunity employer committed to celebrating diversity and creating a safe and inclusive environment for all employees.