Job Description

Job Summary


We are seeking a Process Executive for our CHD team with 0 to 1 year of experience. The ideal candidate will have a strong background in customer service merchandising and supply chain management. This hybrid role involves rotational shifts and does not require travel. The candidate will play a crucial role in ensuring smooth operations and enhancing customer satisfaction.

Responsibilities

• Handle customer inquiries and provide timely and accurate responses to ensure high levels of customer satisfaction.
• Collaborate with the merchandising team to ensure product availability and accurate inventory management.
• Assist in the development and implementation of supply chain strategies to optimize efficiency and reduce costs.
• Monitor and track order fulfillment processes to ensure timely delivery of products to customers.
• Coordinate with various departments to resolve any issues related to order processing and delivery.
• Maintain accurate records of customer interactions and transactions for future reference.
• Provide support in the preparation of reports and analysis related to customer service and supply chain performance.
• Participate in team meetings and contribute to the continuous improvement of processes and procedures.
• Utilize technical skills to troubleshoot and resolve any issues related to customer service platforms and tools.
• Ensure compliance with company policies and procedures in all customer service and supply chain activities.
• Support the training and onboarding of new team members to ensure they are well-equipped to perform their roles.
• Engage in ongoing learning and development to stay updated with industry trends and best practices.
• Foster a positive and collaborative work environment to achieve team goals and objectives.

Qualifications

• Possess strong customer service skills with the ability to handle inquiries and resolve issues effectively.
• Have experience in merchandising and supply chain management with a focus on optimizing processes.
• Demonstrate excellent communication and interpersonal skills to interact with customers and team members.
• Show proficiency in using customer service platforms and tools to manage interactions and transactions.
• Exhibit strong organizational skills to maintain accurate records and manage multiple tasks efficiently.
• Display a proactive approach to problem-solving and continuous improvement.
• Be adaptable to rotational shifts and a hybrid work model.
• Have a basic understanding of supply chain strategies and their impact on business operations.
• Show willingness to learn and stay updated with industry trends and best practices.
• Demonstrate the ability to work collaboratively in a team environment.
• Possess a high level of attention to detail to ensure accuracy in all tasks.
• Exhibit a positive attitude and a commitment to achieving team goals.
• Be open to feedback and actively seek opportunities for personal and professional growth.