Job Description

Job Summary


We are seeking a Process Executive - P&C with 0 to 2 years of experience to join our dynamic team. The ideal candidate will have technical skills in Office 365 Customer Service and MS Excel along with domain expertise in Workers Comp - Care Management Workers Comp - Policy Admin and Workers Comp - New Business. This hybrid role involves rotational shifts and requires proficiency in Bengali (Read/Write Speak).

Responsibilities

• Provide exceptional customer service by addressing client inquiries and resolving issues efficiently.
• Utilize Office 365 tools to manage and organize daily tasks and communications.
• Maintain and update records in MS Excel to ensure data accuracy and accessibility.
• Assist in the administration of Workers Comp policies ensuring compliance with regulations.
• Support care management processes by coordinating with healthcare providers and clients.
• Facilitate new business processes by gathering and verifying necessary documentation.
• Collaborate with team members to streamline workflows and improve service delivery.
• Monitor and report on key performance indicators to track progress and identify areas for improvement.
• Conduct regular audits of policy and care management records to ensure compliance and accuracy.
• Provide training and support to new team members on processes and tools.
• Communicate effectively with clients and stakeholders in Bengali both verbally and in writing.
• Adapt to rotational shifts ensuring coverage and support during all operational hours.
• Contribute to the continuous improvement of processes and procedures to enhance efficiency and client satisfaction.

Qualifications

• Demonstrate proficiency in Office 365 applications for task management and communication.
• Exhibit strong customer service skills with the ability to resolve issues promptly.
• Show expertise in MS Excel for data management and reporting.
• Possess domain knowledge in Workers Comp
• Care Management Policy Admin and New Business.
• Communicate fluently in Bengali both in reading/writing and speaking.
• Adapt to a hybrid work model with rotational shifts.