Job Description

TL/TM

Qualification :

• Education :
• Bachelor's degree or equivalent practical experience preferred

Responsibility :


Stakeholder/Business Management• Effectively address client queries with timeliness and accuracy.
• Provide relevant client specific statements and information as per the requests received.
• Process Trade Exceptions and/or tasks assigned as per the defined procedures and timelines.
• Investigate and resolve breaks related to financial mismatches, unconfirmed or missing trade bookings, nonreceipts, payments and interest claims that are payable or receivables.
• Liaise with all the stakeholders (front desk personnel traders, account managers, relationship managers and credit officers ) via phone/ email and chats to ensure timely and accurate resolution of breaks of both economical and noneconomical in nature.

Knowledge Management :


NA Customer Relationship Management :

• Liaise with all the clients, stakeholders (front desk personnel- traders, account managers, relationship managers and credit officers ) via phone/ email and chats in ensuring faster and accurate resolution of breaks of both economical and non-economical in nature

Process Improvements and Process Adherence :

• Contribute towards process improvements programs in their area of work
• Actively participate and contribute to team initiatives :


regular team meetings, presentation of thoughts /ideas, etc+ Follow and actively foster a risk management culture within the teams, where issues are raised / resolved on time.
Must Have Skills


• MS Office