Job Description

:

We are seeking a highly motivated and detail-oriented Candidate to join our team with 0 to 12 Months of experience. The Candidate will be responsible for overseeing and managing the operational processes of the clients, ensuring that all processes are efficient, effective, and aligned with the organization's goals. The Process Executive will be responsible for managing Transaction Advisory Services (TAS), Risk Advisory Services (RAS) of the firm.

Key Responsibilities:

? Candidate responsible for receiving, track, and investigate customer complaints related to

product quality.

? Candidate need to identify the root cause of complaints and develop corrective actions.

? Candidate need to ensure timely and effective resolution of complaints in accordance with

company policies and procedures.

? Prepare and need to analyse complaint data and provide regular reports to management.

? Applicant is need to work with suppliers to address quality issues related to purchased

materials.

? Handle communication from Distributor efficiently, addressing issues related to stocks,

expired products, claims, promotions, rate differences, shortages, sampling, and

liquidation.

? Preserve all claim documents provided by customers for record-keeping and reference

purposes.

? Communicate issues to relevant Sales Executives, Managers, or Regional Channel

Managers for timely resolution promptly.

? Follow up with both Distributor and the sales team regularly to ensure swift resolution

of issues.

? Coordinate with third-party auditors if customer issues require external audits.

Qualification and Skills:

? The applicant should have completed their UG or PG under any of the stream B.Com/

BBA/M.com.

? Candidate must have strong problem-solving and analytical skills.

? Candidate should have excellent communication and interpersonal skills.

? Candidate should have ability to work effectively in a team.

? Applicant must have strong attention to detail and ability to manage multiple priorities.

? Work experience 0 to 12 Months.

Job Type: Full-time

Pay: From ?15,000.00 per month

Schedule:

• Day shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person