Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world\xe2\x80\x99s biggest brands\xe2\x80\x94and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We\xe2\x80\x99re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we\xe2\x80\x99re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Process Associate/ Process Developer, Insurance UW!

In this role, you will be responsible for constantly monitoring centralized mailbox and work upon incoming submission emails request using FIFO method

Responsibilities

• Thoroughly review submission requests to identify / validate submission vs referral. Record and refer those that are outside the guidelines to the underwriting department for approval.
• Register only new business submission directed to underwriter/designated mailbox. & update all relevant information in the system.
• Ensure that turnaround time and quality of documents meets Company service standards
• Once the registration is completed, submission is released to designated Underwriter.
• Manage and maintain records including correspondence and data files
• Provide customer service to underwriters, operations staff across the country(s) and other functions within Tango. Contact internal resources to research and resolve issues
• Take ownership for work-in-progress issues as an individual and team member by continuously looking for ways to improve/streamline work and procedures which increase the efficiency of the team. Manage own work in process and support team efforts to ensure that individual, team goals are met.
• Queue Management \xe2\x80\x93 Effectively monitor and manage queue in absence of team leads.
• Perform quality audits & sharing RCA on escalations received.
• Monitors, analyses and report on trends in the key underwriting performance drivers.
• Client Facing Role - Leading weekly discussions on operations with Canada stakeholders

Qualifications we seek in you!

Minimum qualifications

• Graduate / Postgraduate \xe2\x80\x93 Any with good problem solving skills
• Ability to accurately interpret and compile information from a variety of sources and systems
• Ability to function effectively in a team environment exercising good judgment
• Ability to meet outlined and expected standards of timeliness and accuracy in completion of work
• High level attention to detail and accuracy with high customer service orientation.
• Good Communication & written English skills
• MS Excel Skills \xe2\x80\x93 Intermediate
• MS Word- Intermediate

Preferred qualifications

• Good interpersonal skills with full understanding of US/Canadian insurance dynamics
• React proactively, positively, patiently and effectively for seeking clarifications, have a customer centric approach in problem solving.
• Excellent processing skills and a positive, \xe2\x80\x98can do\xe2\x80\x9d attitude.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and .

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