Job Description

With a start-up spirit and Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Now, we are calling all you rule-breakers we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Developer , HR- Operations

You will be responsible to be an effective influencer, knowledgeable about the business, and whose impact and value is clear to the client group and HR org alike. The ideal candidate will thrive in a multifaceted and changing environment and have fun while getting a lot of great work done.

Responsibilities

Respond to employee queries - Tier 1 and Tier 2
Resolving Tier 1 inquiries (email, phone, voicemail, chat, ServiceNow or other client systems used for case management)
Manage outbound communications with respect to associate queries
Assign to case Inquiry to Tier 2/ Tier 3 as required
Escalate and handover Tier 3 queries to CoE or HRBP
Resolve and research associate queries as required , inc. Annual Processes (i.e., annual compensation, open enrolment, etc.)
Case management and case triaging inc. update case status on case management tool
Manage concierge service requests
Manage associate's documentation (store / retrieve / create)
Administration of inbound mail received for the shared services
Follow quality requirements & act in compliance to local laws & regulations
Additional responsibilities from quality area, leading improvements, providing trainings
Maintain process documentation & document templates
Support content upload and updates on client portal (or its replacement), manage
inquiries related to client Portal (or its replacement) and access requests

Review portal content - policy changes made by CoE , and Workday (or its replacement) guides to ensure updated and current content is reflected on portal
Perform translation activities
Generate employment verification letters



Q ualifications we seek in you:

Minimum Qualifications

Bachelor's or equivalent education
Relevant years of working experience in Payroll processing or pre-payroll
Good communication skills for voice support
Demonstrated competence in managing various HR functional areas like Talent Acquisition, Employee Lifecycle management, Employee support centre, Talent development, Compensation & Benefits processes
Comfortable and thrive in an ambiguous, high growth, fast paced environment
Outstanding interpersonal and communication skills
Demonstrated credibility and integrity in communications to ensure information flows both upward and downward

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn , X , YouTube , and Facebook .

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training . •Job Process Developer•

•Primary Location India-Gurugram•

•Schedule Full-time•

•Education Level Bachelor's / Graduation / Equivalent•

•Job Posting Jul 15, 2024, 7:34:35 AM•

•Unposting Date Aug 14, 2024, 1:29:00 PM•

•Master Skills List Operations•

•Job Category Full Time•