Job Description

•Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. We are inviting applications for the role of Process Developer, Commercial Leasing and Lending!•

•In this role, you will be responsible for all the activities related to registering of line to secure an asset and thereafter ensuring adequate reporting. In filings, you would be required to register a line with county & state basis the type of product & value (guidelines set up by client). This can be done through physical filings, e-filings wherever possible & API filings. It would involve original filings, extensions, refiling, terminations, etc.•

•Responsibilities•

• •Performing collection calls and follow up on delinquent accounts•
• •Negotiating payment plans and settlements•
• •Accurately updating customer records and account information•
• •Collaborating with legal/management teams on bankruptcies and litigations•
• •Providing excellent customer service while maintaining a professional attitude•
•Qualifications we seek in you!•

•Minimum Qualifications•

• •College degree or equivalent•
• •Proficient in relevant computer applications•
• •Required language proficiency•
• •Knowledge of customer service principles and practices•
• •Knowledge of call center telephony and technology•
• •Minimum 2 years of experience in collection or customer service environment.•
• •Good data entry and typing skills•
• •Knowledge of administration and clerical processes•
•Preferred Qualifications/ Skills•

• •Verbal and written communication skills•
• •Listening skills•
• •Problem analysis and problem solving•
• •Judgment•
• •Adaptability•
• •Team workPerforming collection calls and follow up on delinquent accounts•
• •Negotiating payment plans and settlements•
• •Accurately updating customer records and account information•
• •Collaborating with legal/management teams on bankruptcies and litigations•
• •Providing excellent customer service while maintaining a professional attitude•
•Qualifications we seek in you!•

• •Minimum Qualifications•
• •College degree or equivalent•
• •Proficient in relevant computer applications•
• •Required language proficiency•
• •Knowledge of customer service principles and practices•
• •Knowledge of call center telephony and technology•
• •Minimum 2 years of experience in collection or customer service environment.•
• •Good data entry and typing skills•
• •Knowledge of administration and clerical processes•
•Preferred Qualifications/ Skills•

• •Verbal and written communication skills•
• •Listening skills•
• •Problem analysis and problem solving•
• •Judgment•
• •Adaptability•
• •Team work•
•Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.•

•Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.• •Job Process Developer•

•Primary Location India-Noida•

•Schedule Full-time•

•Education Level Bachelor's / Graduation / Equivalent•

•Job Posting Jul 17, 2024, 2:41:18 AM•

•Unposting Date Aug 16, 2024, 1:29:00 PM•

•Master Skills List Operations•

•Job Category Full Time•