Job Description

Process Coordinator -IT

Immediate Joiner

Experience - 2+ years

• Oversee the entire client process from initiation to completion.
• Ensure all client interactions and processes are managed efficiently and effectively.
• Act as the primary point of contact for clients to address any concerns or issues.
• Implement strategies to improve client satisfaction and retention.
• Coordinate with internal teams to ensure alignment and smooth execution of client processes.
• Facilitate regular communication between the team and clients to ensure clarity and alignment on expectations and deliverables.
• Meet with clients face-to-face to discuss their needs, provide updates, and explore upsell opportunities.
• Build strong relationships with clients to understand their business needs and offer relevant solutions.
• Monitor and evaluate the performance of team members to ensure high productivity and quality of work.
• Provide feedback and support to team members to help them improve their performance.
• Ensure that all projects and tasks are completed on time and meet the quality standards.
• Address any delays or issues that may impact the timely delivery of services

Required Skills and Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Proven experience in client process management, business analysis, or a similar role.
• Strong leadership and communication skills, with the ability to inspire and motivate teams
• Excellent problem-solving abilities and attention to detail
• Proficiency in Microsoft Office suite and other relevant software applications
• Client-Facing Skills
• Analytical Skills
• Project Management
• Technical Proficiency

Job Location - Coimbatore

please contact - HR - 7418555204.

Job Types: Full-time, Permanent

Benefits:

• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Application Question(s):

• You're an Immediate Joiner?

Education:

• Bachelor's (Preferred)

Experience:

• Process Coordinator: 2 years (Required)

Language:

• English Professional (Required)

Work Location: In person