Job Description

:Designation: Senior Process Champion - Soft Services (SME)Job Type: Permanent, Full-timeLocation: MumbaiAbout Godrej Industries Limited and Associate Companies (GILAC)GILAC is a holding company of the Godrej Group. We have significant interests in consumer goods, real estate, agriculture, chemicals, and financial services through our subsidiary and associate companies, across 18 countries.About Godrej Living.A subsidiary of the Godrej Group, Godrej Living is proof of the Godrej groups being #AlwaysWithYou, even after the handover and ensuring that our customers have a fabulous stay and life at their new residence.With the clear aim of delighting our customers & elevating our post-possession experience, Godrej Living takes care of the complete Property management services.As an Organization, our purpose is to redefine Post Possession living experience through efficient infra management, effective and hospitality based service delivery, creating vibrant communities, and pioneering to deliver innovative value added services powered by best in class Technology solutionsWhat impact will you create?Responsibilities:System and Process Review:

• Review systems and processes across multiple sites to ensure customization aligns with site-specific requirements.
• Implement and promote best practices in housekeeping, creating case studies of successful implementations across sites.

Hygiene Audit and Compliance:

• Prepare and execute audit plans, conducting critical hygiene and horticulture audits at various locations.
• Ensure the implementation of a 52-week deep cleaning schedule across all sites.
• Conduct time and motion studies in housekeeping services, providing customized job cards to housekeepers.
• Ensure safe use of housekeeping chemicals and maintain MSDS for all materials across sites.

Innovation and Customer Experience:

• Develop and implement innovations to enhance customer experience across all sites.
• Promote and maximize the use of eco-friendly materials and sustainable practices in housekeeping at a national level.

Continuous Improvement:

• Lead continuous improvement plans in housekeeping across multiple sites.
• Implement 5S methodology at sites, particularly in housekeeping stores and offices.
• Ensure technology tools are implemented for hygiene operations at all locations.

Business Support and Transition:

• Conduct business surveys and due diligence to support transitions of new businesses nationwide.
• Contribute to RFPs, bid proposals, contracts, Scope of Work finalization, and other aspects of engineering operations on a national scale.

Horticulture Management:

• Ensure best practices are followed in management across all sites.
• Oversee horticulture improvements at various sites.
• Guide site teams on various cleaning activities such as sweeping, mopping, dusting, and polishing.

Who are we looking for?Education:

• Bachelors degree in hotel management or relevant fields.
• 8+ years of experience in hospitality and housekeeping.

Skills:

• Proven experience in a similar role within the housekeeping or facilities management industry, managing multiple sites.
• Strong knowledge of eco-friendly and sustainable housekeeping practices.
• Excellent auditing and process review skills applicable across a wide range of locations.
• Ability to lead continuous improvement initiatives and implement innovative solutions on a national scale.
• Strong communication and team management skills to coordinate with multiple site teams.
• Knowledge of 5S methodology and experience in its implementation.
• Proficiency in using technology tools for hygiene operations.
• Understanding of MSDS and safe chemical usage practices.

Whats in it for you?Be an equal parentChildcare benefits for the birthing parent, commissioning parent (in case of surrogacy) or adoptive parent, and their partners

• \xc2\xb7 6 months of paid leave for primary caregivers, flexible work options on return for primary caregivers
• \xc2\xb7 2 months paid leave for secondary caregivers
• \xc2\xb7 Caregiver travel for primary caregivers to bring a caregiver and children under a year old, on work travel

Coverage for childbirth and fertility treatmentNo place for discrimination at GodrejGender-neutral anti-harassment policySame sex partner benefits at par with married spousesCoverage for gender reassignment surgery and hormone replacement therapyCommunity partnerships and advocacyPersons with Disability (PwD) careWe are selfish about your wellnessComprehensive health insurance plans, as well as accident coverage for you and your family, with top-up optionsElder care for those who might need to extend support to senior family membersPreventative healthcare supportOutpatient Department (OPD) coverage, including vaccinations, dental, vision, etc.Uncapped sick leaveFlexible work options, including remote working and part-time workMental wellness and self-care programmes, resources and counsellingCelebrating wins, the Godrej WayStructured recognition platforms for individual, team and business-level achievementsDigital and offline instant recognition platformsAn inclusive GodrejBefore you go, there is something important we want to highlight. There is no place for discrimination at Godrej. Diversity is the philosophy of who we are as a company. And has been for over a century. Its not just in our DNA and nice to do. Being more diverse - especially having our team members reflect the diversity of our businesses and communities - helps us innovate better and grow faster. We hope this resonates with you.We take pride in being an equal opportunities employer. We recognize merit and encourage diversity. We do not tolerate any form of discrimination on the basis of nationality, race, colour, religion, caste, gender identity or expression, sexual orientation, disability, age, or marital status and ensure equal opportunities for all our team members.If this sounds like a role for you, apply now!We look forward to meeting you.

Godrej & Boyce