Job Description

Line of Service Internal Firm ServicesIndustry/Sector Not ApplicableSpecialism IFS - Human Capital (HC)Management Level Associate & Summary At PwC, our people in talent and development focus on finding, deploying, training and enabling talent through talent identification and enhancing employee skills and knowledge, fostering a culture of continuous learning and professional growth. These individuals collaborate with subject matter specialists and project teams to strategize effective ways to locate, assess, educate and train employees, in line with market developments and firm strategy.In staffing and deployment at PwC, your work will focus on managing and optimising the deployment of employees within the organisation, getting the right talent to the right place at the right time.Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Role Brief:AC-DET Process Specialists will support the implementation, execution and change or process improvement of Deployment Enablement processes. They are required to work independently or as a team to meet the desired outcomes and have a good understanding of Deployment function (Talent Supply-chain/workforce/resource management). The Process Specialist will be aligned or realigned to a specialized workstream based on business needs.Previous experience of working in a Consulting firm / Big 4 Deployment function with MIS, Reporting, Operation process execution and Compliance checking will be an added advantage.Education Background - Bachelor in any streamLevel xe2x80x93 Associate 2Relevant years of experience: 2-5 yearsLocation Preferred - Kolkata, HyderabadTool Knowledge:Preferred - Alteryx / Tableau / Power BI / PowerApps / SharePointRequired xe2x80x93 Advanced ExcelResponsibilities:Process specialists are responsible for ensuring that all steps in a process are completed correctly and on time.

• Executing or implementing processes, procedures, or methods as per the prescribed SOP guidelines and SLA requirements
• Executing activities for multiple work streams or processes within, independently, determining priority of tasks;
• Utilizing analytical ability through troubleshooting and evaluating various systems and tools including Microsoft Excel.

• Making decisions and solving problems independently, with the expectation to consult with a supervisor on more difficult issues
• Aid the deployment team on other operational and backend activities, as per the approved service requests
• Report to the Process SME on timely completion of prescribed process steps daily.

Desired Skills and Experiences:Excellent interpersonal and communication skills.

• Must be proactive, flexible, able to think outside of the box and solve creatively.

Exceptional time-management skills with ability to multi-task and work under tight deadlines.

• Demonstrate learning agility to learn new processes and unlearn obsolete processes
• Support to the teamxe2x80x99s execution of assigned tasks and behaviors such that KPIs and SLAs are met.
• Provide analytical support to business teams.
• Prior experience in process related to compliance checks or KYC related processes in financial institutions.
• Strong ability to analyze data, identify trends and projections to draw intelligent inferences will be a key success factor.
• Proficiency in reporting, workflow and business analytics tools such as Power BI, Tableau, Alteryx, Advanced Excel and Power Apps.
• Maintain confidentiality about all employee, client and company records.
• Knowledge on reporting:

• Understanding of data design.
• Performing a variety of reporting and analysis for different deployment needs, such as load balancing of resources;
• Extract, cleanse and publish demand or staff data sets
• Create and maintain data tables and create/manage data visualization tools such as Power BI and Tableau
• Centralize, standardize, and publish all deployment related reports using Excel and/or Power BI/Tableau/SharePoint.
• Creating and updating data sets that evolve in tandem with our business's needs.
• Strong troubleshooting and report writing abilities.
• Collecting, verifying and analyzing thoroughly newsworthy information.

Preferred Skills and Experiences:

• Working knowledge in using data tables using SQL, MS Access or equivalent Cloud storage systems.
• Basic knowledge of using the workforce management systems will be preferred.
• Intermediate knowledge about working on SharePoint.
• Previous experience of working in a Consulting firm / Big 4 (Tax and Assurance) Deployment function with MIS, Reporting and Operation process execution will be an added advantage.

Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required SkillsOptional Skills Accepting Feedback, Accepting Feedback, Active Listening, Business Performance Management, Business Reporting, Communication, Conflict Resolution, Coordinating Staff, Data Analysis, Demand Management, Development Collaboration, Emotional Regulation, Empathy, Human Resources (HR) Report, Inclusion, Intellectual Curiosity, Optimism, Project Resource Allocation, Project Resource Management, Resource Allocation, Resource Identification, Resource Interpretation, Resource Management, Resource Sharing, Staffing Model {+ 10 more}Desired Languages (If blank, desired languages not specified)Travel Requirements Not SpecifiedAvailable for Work Visa Sponsorship? NoGovernment Clearance Required? NoJob Posting End Date

PwC