Job Description

### Reports to: Chief Accountant


### Category: FTE


### Unit / Division / Department / Section: Finance


### Location: Chennai



_________


JOB PURPOSE



To perform operational tasks in the relevant domain for FPI Group, using defined and written down process guidelines and procedures in achieve the targets / SLAs such as volume, timeliness, productivity, quality, and customer experience.



Role based operational domain function and related scope: - General Accounting (GA), Accounts Payable (AP), Fixed Assets Accounting,


KEY ACCOUNTABILITIES


PROCESS MANAGEMENT


• Adhere to process guidelines and Standard Operating Procedures (SOPs) to achieve the operations targets / SLAs such as volume, Turn Around Time (TAT), productivity, quality, and customer experience.
• Identify opportunities for process improvements and contribute to implementation of effective solutions.
• Measure performance in own area of work against targets / SLAs in order to deliver the performance standards expected.
• Adjusts effectively to new processes and shows a strong sense of urgency (timelines, follow ups etc) about getting the work done.


KNOWLEDGE MANAGEMENT


• Exhibit basic understanding of the FPI business / domain knowledge sufficient to execute own work as per expected standards.
• Effectively utilize the Process Manuals, Instruction Guides, SOPs for performing work.
• Contribute to storage and dissemination of knowledge and development of Knowledge Management systems, processes and tools.


EFFECTIVE COMMUNICATION


• Ask questions to clarify understanding, delivers written and verbal communication in a clear, logical manner.
• Prepare and present documents and reports that can be well understood and as per FPIG standards.


TEAMWORK


• Work effectively in groups by actively participating in team discussions; Seek opinion of team members who have expertise in certain areas; Share knowledge and best practices with teams.
• Demonstrate the ability to balance individual and team priorities, voluntarily extend support when needed to complete shared tasks.


CUSTOMER RELATIONSHIP


• Actively seek information to understand stakeholder / customer needs; promptly modify approach to resolve problems and gain higher acceptability with them.
• Be attentive to diversity and cultural sensitivities and keep stakeholder / customer needs as primary focus and respond to business queries in a polite manner even under situations of high pressure.


ACTIVE LEARNING AND EYE FOR DETAIL

• Check for errors in own work before submission and demonstrates an eye for detail in the execution of tasks.
• Show flexibility to change as per work instructions / changing needs and the ability to learn from challenging events.

SPAN OF Communication


• Internal: Process Experts, Chief accountants, Department Managers, Shared Service Manager
• External : Business Stakeholders


Job relevant information (BOUNDARIES & DECISION-MAKING AUTHORITY)


• Processes supported: As Per Operational Function and Domain Scope
• Countries supported: Americas, EMEA, GCC and Asia
• Performs tasks as per process manuals, instruction guides and SOPs in the relevant domain.
• Works under the direct supervision of the Chief accountant and department Manager and with the support and guidance of Process Experts.
• Collaborates with members of his / her team and other teams.

#### Skills


Work Experience:

• 0 - 3 years of experience in Shared Services for a Global Company


Industry Experience:

• Financial / KPOs / BPOs industry experience preferred.
• Specifically in the areas such as Role based domain expertiseFinance & Account - General Accounting, Accounts Payables, Fixed Assets Accounting


Education


• Bachelor's degree in accounting (B. Com)


Licensing / Certification


• Accounting, Corporate Finance, Reporting Skills, Attention to Detail, Deadline-Oriented, Reporting Research Results


Language

• English


Change Management


• Openness to change.


Customer Management


• Understanding of diverse stakeholders and Cross-Cultural Sensitivity


COMPETENCIES


Business / Functional:

• Process Knowledge, understanding of SLAs
• Domain knowledge in the areas specific to the respective domain role.


Technical


• ERP and System Exposure (Like BAAN, Ariba, PeopleSoft, SRM, SAP, MS-Outlook, MS-Access)


Non-Technical / Behavioural


• Basic Analytical Skills
• Attention to Detail
• Basic Presentation & Communication Skills
• Role Model - FPIG Values and Ways of Working
• Positive attitude for learning
• Proactive approach and Demonstrate Initiative
• Quality Mindset
• Team Player
• Understanding of Business

#### Education


Accounting