Job Description

JOB PURPOSE:

To perform operational tasks in the relevant domain for FPI Group, using defined and written down process guidelines and procedures in achieve the targets / SLAs such as volume, timeliness, productivity, quality and customer experience



Role based operational domain function and related scope: -


Credit & Collections, Accounts Receivables, Order-To-Cash




KEY ACCOUNTABILITIES
PROCESS MANAGEMENT
• Adhere to process guidelines and Standard Operating Procedures (SOPs) to achieve the operations targets / SLAs such as volume, Turn Around Time (TAT), productivity, quality and customer experience.
• Identify opportunities for process improvements and contribute to implementation of effective solutions
• Measure performance in own area of work against targets / SLAs in order to deliver the performance standards expected.
• Adjusts effectively to new processes and shows a strong sense of urgency (timelines, follow ups etc) about getting the work done.


KNOWLEDGE MANAGEMENT
• Exhibit basic understanding of the FPI business / domain knowledge sufficient to execute own work as per expected standards
• Effectively utilize the Process Manuals, Instruction Guides, SOPs for performing work
• Contribute to storage and dissemination of knowledge and development of Knowledge Management systems, processes and tools


EFFECTIVE COMMUNICATION
• Ask questions to clarify understanding, delivers written and verbal communication in a clear, logical manner
• Prepare and present documents and reports that can be well understood and as per FPIG standards


TEAMWORK
• Work effectively in groups by actively participating in team discussions; Seek opinion of team members who have expertise in certain areas; Share knowledge and best practices with teams.
• Demonstrate the ability to balance individual and team priorities, voluntarily extend support when needed to complete shared tasks


CUSTOMER RELATIONSHIP
• Actively seek information to understand stakeholder / customer needs; promptly modify approach to resolve problems and gain higher acceptability with them.
• Be attentive to diversity and cultural sensitivities and keep stakeholder / customer needs as primary focus and respond to business queries in a polite manner even under situations of high pressure.


ACTIVE LEARNING AND EYE FOR DETAIL • Check for errors in own work before submission and demonstrates an eye for detail in the execution of tasks.
• Show flexibility to change as per work instructions / changing needs and the ability to learn from challenging events.


SPAN OF Communication
Internal:
Process Experts, Team Leaders, Operations Managers, Director
External
: Business Stakeholders
Job relevant information (BOUNDARIES & DECISION MAKING AUTHORITY)
• Processes supported:
As Per Operational Function and Domain Scope
• Countries supported:
Americas, EMEA, GCC and Asia
• Performs tasks as per process manuals, instruction guides and SOPs in the relevant domain
• Works under the direct supervision of the Operations Manager and with the support and guidance of Process Experts
• Collaborates with members of his / her team and other teams
• Credit & Collections, Accounts Receivables, Order-To-Cash Arrange invoices with its supporting for timely electronic submission to clients, invoice and its related documents printing if required, coordinate with respective team member for invoice related documents for timely submission. Manual submission of LC invoices., documents filing.
• Accounting of collections and allocations, reconciliation of accounts.
• Preparing forms for Guarantees and follow up with respective credit teams for its process and submission.
• Assist for month end and periodic closing.
• Change due dates and problem codes in the system
• Communicate with project and sales team
• Any other job related to credit and collections

#### Skills


Work Experience:

0 - 3 years of experience in Shared Services for a Global Company


Industry Experience:

Financial / KPOs / BPOs industry experience preferred

Specifically, in the areas such as



Role based domain expertise
• F&A - Credit & Collections, Accounts Receivables, Order-To-Cash




Qualifications: Master's / Bachelor's Degree in Commerce / Business Administration or equivalent


Language: English with Arabic preferred


Customer Management

Understanding of diverse stakeholders and Cross-Cultural Sensitivity


COMPETENCIES


Business / Functional

Process Knowledge, understanding of SLAs

Domain knowledge in the areas specific to the respective domain role.
Technical

ERP and System Exposure (Like BAAN, Ariba, PeopleSoft, SRM, SAP, MS-Outlook, MS-Excel, Word, Access)
Non-Technical / Behavioral

Basic Analytical Skills

Attention to Detail

Basic Presentation & Communication Skills

Role Model - FPIG Values and Ways of Working

Positive attitude for learning

Proactive approach and Demonstrate Initiative

Quality Mindset

Team Player

Understanding of Business
#### Education


Master's / Bachelor's Degree in Commerce / Business Administration or equivalent