Job Description

Magnus Tax Filing is a leading tax services provider specializing in helping clients with their tax filing needs. We are currently seeking dedicated and enthusiastic individuals to join our team as Process Associates.

Role Overview:

As a Process Associate at Magnus Tax Filing, you will play a crucial role in providing exceptional customer service to our valued US clients. This is a night shift position (US hours), and you will be working on-site at our office in Musheerabad, Hyderabad. We are looking for both freshers and individuals with previous customer service experience to join our team.

Responsibilities:

- Interact with US customers and address their inquiries and concerns related to tax filing.

- Provide accurate information and guidance to customers to ensure a seamless tax filing experience.

- Assist customers in resolving any issues they may encounter during the tax filing process.

- Maintain a high level of professionalism and customer focus at all times.

- Collaborate with team members to meet performance targets and deliver exceptional service.

- Keep abreast of tax regulations and company policies to provide accurate information to customers.

Qualifications:

- Bachelor's degree in any stream is preferred.

- Strong communication skills and fluency in English is a must.

- Previous customer service experience is a plus, but freshers are also encouraged to apply.

- Ability to work the night shift (US hours) and commit to a 5-month assignment from December to April.

Benefits:

- Competitive salary of 15,000 INR per month plus performance-based incentives.

- Opportunity to gain valuable experience in customer service and tax filing.

- Friendly and collaborative work environment.

- Training and support to excel in your role.

Job Type: Full-time

Pay: ?13,000.00 - ?15,000.00 per month

Schedule:

• Night shift

Supplemental Pay:

• Performance bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Application Deadline: 22/10/2024
Expected Start Date: 04/11/2024