Job Description

Responsibilities:

Handle outbound cases professionally and efficiently, addressing customer queries and concerns regarding products or services.

Provide effective and excellent customer service, understanding and listening to the customer's needs and resolving issues in the timely manner.

Excellent communication skills to convey information clearly.

Ensure adherence to quality standards and call protocols during interactions with customers.

Maintaining records of customer interactions and feedbacks.

Must be clear with the product/service knowledge and industry trends to provide accurate information to customers.

Generate leads and work with a proactive approach.

Follow company's guidelines and should maintain data confidentiality and security.

Requirements:

Open availability for two shifts:
Monday to Friday (Sat. & Sun. fix off)

5 am to 2 pm (AUS) & 2 pm to 11 pm (UK)

Educational Qualification - (10+2) or graduate.

Excellent command of English with strong verbal communication skills.

Basic computer proficiency.

Quick problem-solving skills.

Freshers and candidates up to 1 year of experience are eligible to apply.

Prior experience in a BPO or customer service role will be an added advantage.

About Company:

Founded and headquartered in Jaipur, The company is an IT enterprise having ITES and call center as its primary area of business. Our win-win approach is centered around prioritizing productivity for both our team and clients. By ensuring our team has the necessary resources and support, we're able to provide efficient solutions that meet our client's needs. Our commitment to a collaborative, productive approach allows us to achieve mutually beneficial outcomes and build long lasting partnerships.

Job Types: Full-time, Fresher, Permanent

Pay: ?158,864.36 - ?411,271.69 per year

Jadwal:

• Day shift
• Fixed shift
• Monday to Friday
• Morning shift
• UK shift

Tunjangan:

• Health insurance
• Provident Fund

Experience:

• total work: 1 year (Required)

Work Location: In person

Application Deadline: 30/07/2024
Expected Start Date: 30/07/2024