Job Description

: Process Associate (International BPO - US Lead Generation)

Company: Digitel Media LLP
Location: S.G Highway, Ahmedabad, Gujarat
Shift: Night Shifts Only 7:30 PM to 5:30 AM, Monday - Friday, (Sat & Sun Fixed Off)
Salary: ?16,000.00 - ?22,000.00 per month + Attractive Incentives (Best in the Industry)
Employment Type: Full Time, Permanent
Education: Graduate
Experience: Fresher and experienced candidates welcome (1 year of customer service experience preferred)

Benefits:

• Health insurance
• Leave encashment
• Performance-based incentives including commission, quarterly bonus

Job Roles and Responsibilities:

Customer Engagement:

• Conduct outbound calls to potential customers in the US.
• Effectively communicate to understand customer needs and generate leads.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Continuously improve customer service skills and product knowledge to better assist customers.

Lead Generation:

• Utilize scripts and product knowledge to effectively gather and qualify leads.
• Provide accurate information, solutions, and troubleshooting assistance to customers.

Performance Metrics:

• Meet and exceed daily and monthly targets for lead generation and call quality.
• Contribute to team targets and collaborate with colleagues to achieve goals.

Compliance and Reporting:

• Adhere to company policies and procedures consistently.
• Provide regular reports and updates on call outcomes and lead quality.

Skills and Qualifications:

• Excellent verbal communication skills with a clear and confident speaking voice.(Preferred)
• Ability to work night shifts aligned with US timings.
• Prior experience in customer service or sales preferred but not mandatory.
• Proficiency in basic computer applications (MS Office, CRM software, etc.).
• High school diploma or equivalent; a college degree is a plus.

Why Join Us:

• Competitive salary and benefits.
• Growth opportunities within the company.
• A supportive and dynamic work environment.
• Ongoing training and development to enhance your skills.
• An opportunity to work with a cutting-edge company in the digital space.

Work Environment:

• Fast-paced and target-driven environment.
• Opportunity for career growth and skill development in the BPO industry.

Note: Candidates must reliably commute to S.G Highway, Ahmedabad, Gujarat, or relocate before starting work.

If you're passionate about customer service and ready to take your career to the next level, we encourage you to apply!

Job Types: Full-time, Permanent, Fresher

Schedule:

• Night shift
• Fixed shift
• Monday to Friday
• US shift

Supplemental pay types:

• Commission pay
• Performance bonus
• Quarterly bonus

Ability to commute/relocate:

• Bodakdev, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Graduation in any Field

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Shift availability:

• Night Shift (Preferred)

Age Criteria:

• 18-30 Years

Job Type : Full-time

Pay: ?16,000.00 - ?22,000.00 per month + Attractive Incentives (Best in the Industry)

Schedule:

• Monday to Friday
• Night shift
• US shift

Work Location: In person

•Speak with the employer • +91 6353209877

Job Types: Full-time, Permanent

Pay: ?16,000.00 - ?22,000.00 per month

Schedule:

• Fixed shift
• Monday to Friday
• Night shift
• US shift

Work Location: In person

Speak with the employer
+91 6353209877