Job Description

: Associate & Sr. Customer Support Associate (International BPO - US Lead Generation)

Company: Digitel Media LLP
Location: S.G Highway, Ahmedabad, Gujarat
Shift: Night Shifts Only (7 PM to 5 AM, Sat & Sun Fixed Off)
Salary: ?16,000.00 - ?22,000.00 per month (Best in the Industry) Excluding Incentives
Employment Type: Full Time, Permanent
Education: Under Graduate/ Graduate
Experience: Fresher and experienced candidates welcome (1 year of customer service experience preferred)

Benefits:

• Health insurance
• Leave encashment
• Performance-based incentives including commission, quarterly bonus

Job Roles and Responsibilities:

Customer Engagement:

• Conduct outbound calls to potential customers in the US.
• Effectively communicate to understand customer needs and generate leads.
• Maintain a high level of professionalism and customer service orientation.

Lead Generation:

• Utilize scripts and product knowledge to effectively gather and qualify leads.
• Document and update customer records based on interactions.

Performance Metrics:

• Meet and exceed daily and monthly targets for lead generation and call quality.
• Contribute to team targets and collaborate with colleagues to achieve goals.

Compliance and Reporting:

• Adhere to company policies and procedures consistently.
• Provide regular reports and updates on call outcomes and lead quality.

Skills and Qualifications:

• Strong verbal communication skills in English (Preferred).
• Ability to work night shifts aligned with US timings.
• Prior experience in customer service or sales preferred but not mandatory.
• High school diploma; additional education or certification in customer service is a plus.

Work Environment:

• Fast-paced and target-driven environment.
• Opportunity for career growth and skill development in the BPO industry.

Note: Candidates must reliably commute to S.G Highway, Ahmedabad, Gujarat, or relocate before starting work.

Job Types: Full-time, Permanent, Fresher

Schedule:

• Night shift
• Fixed shift
• Monday to Friday
• US shift

Supplemental pay types:

• Commission pay
• Performance bonus
• Quarterly bonus

Ability to commute/relocate:

• Bodakdev, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• English (Preferred)

Shift availability:

• Night Shift (Preferred)

HR Executive(Female Only)

Requirements:

• Bachelor's degree in Human Resources or a related field.
• Experience in recruiting, training, or organizational development.
• Knowledge of MS Office, HRIS, ATS, and HR analytics.
• Excellent communication and interpersonal skills.
• Expertise in resolving conflicts and fostering healthy workplace relationships.
• Strong critical thinking and problem-solving skills.
• Thorough knowledge of employment laws, regulations, and best practices.

Recruitment and Selection

• Identifying the hiring needs of the organisation and creating job descriptions.
• Posting job advertisements, screening resumes, interviewing candidates, and selecting the most suitable candidates.

Job Posting and Advertising

• Writing and posting job descriptions on various job boards, social media platforms, and other relevant sources to attract potential candidates.

Sourcing and Screening Candidates

• Searching and sourcing candidates through various channels such as job boards, social media, referrals, and other sources.
• Reviewing resumes and applications and conducting pre-screening interviews to assess the candidate's suitability for the job.
• Conducting HR-round interviews with candidates and assessing their skills, qualifications, and suitability for the role.

Selection Processes (With the help of HR Manager)

• Selecting the most suitable candidate for the job.
• Negotiating salary and other compensation terms and extending an offer of employment.

About the Role:

As an HR Executive, you will play a pivotal role in managing various human resources functions within our organization. Applicant Tracking and Reporting

• Maintaining accurate and up-to-date records of candidates, including tracking their progress throughout the hiring process.
• Preparing reports on recruiting activities.

Employer Branding

• Developing and maintaining the company's employer brand, including creating a positive image and reputation as an employer of choice.

Onboarding and Orientation

• Facilitating the onboarding process for new hires.
• Conducting induction programs to provide information about the company, its policies and procedures.
• Introducing new employees to their colleagues and managers.

Employee Relations

• Handling employee queries and promoting a positive and productive workplace culture.

Internal Compliance

• Ensuring all recruitment processes comply with legal requirements and regulations.
• Maintaining records and documentation as required.

Job Type: Full-time

Pay: ?16,000.00 - ?22,000.00 per month

Benefits:

• Health insurance

Schedule:

• Monday to Friday
• Night shift
• US shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 8160372749