Job Description

Overview:A Telecom Technical Support Associate typically needs a degree in computer science, IT, or telecommunications, along with certifications in relevant technologies. They should have proficiency in telecom systems (VOIP, SIP), networking protocols, and operating systems like Windows and Linux.Key skills include excellent communication, strong problem-solving abilities, and attention to detail. Prior experience in tech support and customer interaction is essential.The role requires flexibility to work in shifts, including night and weekends, and the ability to collaborate effectively with team members. Responsibilities:

• Technical/Customer Support To provide premier support and solutions to customers of Internet service and Secure product lines.
• Handle customer/people technical questions and concerns through chats. Should aim for high customer satisfaction and positive production environment.
• Should maintain and meet the team goals, coach to deliver high performance.

• Technical Knowledge: Basic understanding of internet connectivity (Copper and Fiber), software, and computer hardware.
• Operating Systems: Familiarity with Windows and Mac OS.
• Preferably in a 24/7 environment. Rotational shift and rotational week - off
• Communication: Strong communication and organizational skills.
• Excel Data preparation, Presentation, Strong verbal, and Client communication.

• Bachelors degree (in any field) (Mandatory)
• Work experience (1-2years)
• Adapt/ Experience working in multi-channel delivery projects
• Technical Knowledge (Operations TOPS, Systems, Databases)
• Intermediate level - Microsoft office
• Telecom - Basics

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