Job Description

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world\xe2\x80\x99s biggest brands\xe2\x80\x94and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We\xe2\x80\x99re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we\xe2\x80\x99re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Process Associate, OTC

In this role you are expected to be an independent worker who demonstrates ownership of responsibilities, self-reliance, resourcefulness, and a proactive approach to perform efficient and accurate processing of customer orders from order entry/capture to payment. This includes a variety of tasks, such as order entry, order validation, shipment document creation, invoicing, and cash application. The ideal candidate will have strong analytical and problem-solving skills and excellent customer service and communication skills.

Responsibilities:

• Follow established policies & procedures as laid out in SOPs and other relevant process documents.
• Provides support tasks, including efficient, accurate order processing & fulfillment of an assigned account base.
• Perform order validation and exception resolution such as pricing issues, promotion application
• Generate and send customer invoices.
• Apply customer payments to accounts receivable.
• Reconcile accounts receivable and prepare reports
• Support month-end close activities
• Willing to work in US shifts and follow US calendar for Holidays

Qualifications we seek in you!
Minimum Qualifications

• Bachelor or Graduate degree
• Relevant years of experience in Order to Cash
• Strong analytical and problem-solving skills
• Excellent customer service and communication skills
• Must be self-reliant, resourceful, and proactive in approaching tasks.
• Strong analytical skills and ability to work with complex data.
• Excellent attention to detail and problem-solving abilities

Preferred Qualifications/ Skills

• Must have worked on ERPs Order 2 Cash management systems (SAP / Oracle / Salesforce / TPM)
• Strong communication skills with the ability to express ideas and recommendations clearly and briefly.
• Ability to complete multiple duties with accuracy shifting from one to another with frequent interruptions and competing deadlines.
• Strong interpersonal skills, with the ability to be both collaborative and inclusive within a team environment.
• Proficient in Microsoft Office - Excel, PowerPoint, and Word.
• Ability to multi-task and prioritize items with specific time constraints.
• Ability to adapt to the business\'s changing needs.
• Client-focused mindset with proven ability to respond quickly to internal and external client requests.
• Knowledge of all Order-to-cash processes in the CPG or retail industry.

Desirable Skills:

• Excellent communication/ interpersonal skills
• Exposure to ERP systems (SAP)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a \'starter kit,\' paying to apply, or purchasing equipment or training.

Genpact