Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of PD, Credit Control Accounting
In this role, you will be responsible to Work closely with and within healthcare operations management team. You are to maintain, revise or develop workflow and reporting tools as needed (snapshots, dashboards, etc.)
Responsibilities

• Utilize workflow and reporting tools to ensure operational compliance and call out operational issues when vital
• Assist with operational quality review
• Develop and maintain understanding of applicable software packages
• Work with operational leadership to establish processes, procedures, and metrics to use for team or individual measurement
• Assist operational leadership with transitioning of new clients / projects
• Prioritize workload
• Prepare applicable reports and attend select meetings at request of management
• Mentoring and developing staff
• Develop an environment that fosters continuous performance improvement
• Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs
• All other duties assigned to maintain Process Health and Hygiene
• Closely monitor inputs on cash received and match it appropriately either fully or partially as per scenario in ledger.
• Raise query for incorrect remittance received or disconnect in remittance.
• Ability to research on missing payment, glitch against due vs receipts and raising the appropriate query with broker and onshore.
• Sending weekly, fortnightly or monthly follow up broker for their overdue payments. Update the latest information received from broker into CODA
• Sending broker statement reconciliation or performing broker reconciliation received from Broker or onshore and prepare with accuracy and within agreed timelines.
• Preparing all month and weekly reports for debtors
• Performing claims matching

Qualifications!
Minimum qualifications

• B.Com Graduate
• Relevant experience in OTC
• Excellent Interpersonal Skills!

Preferred qualifications

• In -Depth Knowledge of providers, insurance, and US healthcare system
• familiarity with ICD-10, CPT-4, HCPCS, 1500 and UB04 and other appropriate medical terminology
• Familiarity with Medical Billing software
• MS-Office skills
• Analytical ability for reporting and dashboards, also requires heightened attention to detail to ensure accuracy in output
• Ability to multi-task and handle contending priorities and work with minimal direction
• Fluent in English (written and spoken); additional languages a plus
• Experience working on International insurance collection process/OTC is a must
• Experience of talking to client and broker related to query, process discussion, reconciliation discussion etc.
• Should have a sound accounting understanding and analytical bent
• Should have to ability to do research on various system
• Must be taking client calls and managing clients and broker
• Ability to handle varied volumes of workloads and to reach targets and deadlines on a timely basis
• Innovative and always looking for continuous improvement
• Good Communication skills
• Analytically & Academically sound
• Insurance/ Reinsurance Cash Application background would be an added advantage
• Good Excel & Presentation skills

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,\' paying to apply, or purchasing equipment or training.

Genpact