Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Process Associate/Process Developer- Sourcing and Procurement The role will likely work across a variety of categories so will need to demonstrate a broad range of Indirect category knowledge and be able to work dynamically and flexibly with a broad range of SMEs (Subject Matter Experts) in sourcing across the Client business. Responsibilities . Running compliance checks on all free text PR (Purchase Requisition) incoming via Fusion create POs post successful compliance checks . Route PRs via approved Buying Channels (catalogs or Smart-forms) and preferred vendors . Handling inquiries from internal customers as well as from external vendors and delivering professional, helpful, high quality service and assistance before, during, and after the customer%27s requirements are met . Maintaining clear records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken . Maintaining and updating content in Fusion for category cards, catalogs, preferred vendors, Smart-forms, to ensure accurate content that is easily accessible to all our business partners. . Analyze and solve business problems at their root. Perform analysis on weekly and monthly spend data, process inflow, requisition and purchase order related queries to identify root causes and work towards reducing the defect rate. . Build and manage key stakeholder relationships and adapt existing data and digital solutions/technologies e.g. RCA/ RPA Methodology development. Follow established methods on projects & drive operational controls for all projects and teams. . Supervising generic email box for incoming queries as well as resolving them as per the agreed SLAs. . Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposes. . Follow-up with requesters/co-functional teams to provide quick resolutions. . Following-up up with suppliers/vendors whenever required. . Provide periodic updates to users/impacted parties on the status of the ticket/issue raised . Transfer/raise/coordinate inquiries to appropriate teams for resolution . Find opportunities to improve or to streamline the process . Proactively take action and identify Continuous Improvement opportunities. Qualifications we seek in you! Minimum Qualifications . Bachelors years of post-qualification experience in Procurement Operations . Strong Stakeholder Relationship Management focus (both Internal / External). Strong interpersonal skills - including written and oral communication skills. . Excellent Microsoft Office skills, including a strong working knowledge of Excel (Creating Pivots / Filters / Charts etc) . Problem solving ability. Strong follow up and ownership of work. . Strong communication skills - Fluent written and spoken English. . Recruitment Process will involve a few rounds of interview on as required basis and below non negotiable assessments:- . Written English test - Conducted by AON . Verbal English test - SpeechX The minimum passing score required is as per below:- Speech X AON 5A A2 A2 5B A2 A2 Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and . Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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