Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.We are inviting applications for the role of Process Associate, Customer Service
In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of the Internet and online applications.
Responsibilities

• Respond to customer queries and customers concerns.
• Demonstrates effective, clear, and professional written and oral communication.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seek solutions through logical reasoning
• Demonstrates strong problem-solving capabilities and assist customers in case of any issues.
• Provide excellent customer service to our customers.
• You should be responsible for exhibiting capacity for critical thinking and analysis.
• Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment.
• Basic knowledge of how digital payments work is required.

Qualifications we seek in you.
Minimum qualifications

• Graduate (Any Discipline)
• Freshers are eligible.
• Proficiency in spoken & written English & Hindi and with neutral English accent.

Preferred qualifications

• Previous experience in a customer service role chat/email/voice
• Effective probing skills and analyzing / understanding skills.
• Analytical skills with customer centric approach
• You should be able to work on a flexible schedule (including weekend shift)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,\' paying to apply, or purchasing equipment or training.

Genpact