Job Description

India is among the top ten priority markets for General Mills, and hosts our Global Shared Services Centre. This is the Global Shared Services arm of General Mills Inc., which supports its operations wor ldwide. With over 1,300 employees in Mumbai, the center has capabilities in the areas of Supply Chain, Finance, HR, Digital and Technology, Sales Capabilities, Consumer Insights, ITQ (R&D & Quality), and Enterprise Business Services. Learning and capacity-building is a key ingredient of our success. Job Overview This position is responsible for managing end to end Trade Process across various customers segments of USRO, C&F and Canada businesses. The role entails close interactions with ICS Managers / TLs / CTS/Sales Finance and various GIC internal departments to manage Trade deductions balances within KPI metrics such as timely coding of residual cash, researching on invalids, single funding, follow-ups and maintaining Trial Balance goals for each region. Observing/Monitoring outliers on the Trial Balance (Examples - Items without reason codes, Items in Unknown regions, Missing business areas) A critical to success factor for the role is to proactively partner with all stakeholders to identify trends on customer behavior, resolve issues that cause disruption and be able to make decision [SF/ URO] basis process experience and knowledge. The expectation from the role is also to identify and drive process improvement for streamlining processes and maintaining the health of process via strong knowledge management practices of documentation, training and coaching of new joiners. Job Responsibilities 60% of Time Process Administration and Trial Balance Governess . Point of contact for escalation/resolution for all process related concerns raised by ICS or Sales . Provide scorecard and analytics on key performance indicators for both the Process and ICS Teams . Govern and monitor national performance indicators with ability to identify Region or Customer issues . Provide excellent customer service and issue resolution to internal and external teams . Identify Process Standardization opportunities & Lead them . Support Change management solutions implementations . Partner with ICS Trade support team for Project/Initiative prioritization . Lead Fiscal & Trade system closure and ensure all system are fully reconciled 20% of Time Knowledge management . Maintain a detailed, in-depth knowledge of all Trade and AR systems, processes, business & procedures . Maintain training documentations and execute training as needed . Possess technical expertise in Trade Payments Systems, AFO, Business Objects, SAP, Excel . Periodically Conduct Training Need Analysis and conduct refresher trainings 20% of Time Other . Identify opportunities and implement change for continual process improvement . Lead for System Upgrade/Enhancement testing . Conduct Root cause analyses for most repetitive issues & have fix in place . Educate and Institutionalize process practices within team . Identify control risks and possible failures in the process and fix them . Contributing to the O2C level projects/initiatives.. Desired Profile Education Minimum Degree Requirements: Bachelors Preferred Degree Requirements: Masters Required Professional Certifications: SAP Preferred Professional Certifications: Process Improvement, Project Management Experience Minimum years of related experience required: 5+ years Preferred years of related experience: 5-6 years Specific Job Experience or Skills Needed Excellent verbal and written communication skills, Strong interpersonal & influencing skills Be able to handle multiple and conflicting priorities Ability to work in a fast-paced environment Possess strong problem solving, negotiating, and decision-making skills Be able to analyze and interpret financial information Excellent stakeholder management Advance Excel knowledge Competencies/Behaviors required for job GBS Core Competencies

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