Job Description

Company DescriptionOne of Upwork's largest clients, an American multinational technology company, is in search of a Japanese speaking M365 IT customer support agent- Grace period support with strong communication skills and basic knowledge on M365 technologies to work remotely between 1am- 9am UTC Monday-Friday.Responsibilities:

• The agent will proactively contact and provide solutions to customers who have M365 subscriptions currently in xe2x80x9cGracexe2x80x9d period, which includes any of the following: the existing payment method is expired, declined by the bank. The freelancer will support the customer by assisting them to re-add their payment.

QualificationsRequirements:

• Fluency in Japanese and English
• Superior communication skills including active listening
• General knowledge on M365 technologies (Exchange, SharePoint, Teams, DNS, PowerShell, etc.)
• Experience with O365 web applications and feature sets
• Excellent problem-solving skills
• Strong interpersonal skills
• Persuasion skills are a plus
• xe2x80x8bxe2x80x8bA positive attitude and the ability to build relationships with clients
• Ability to speak a second language may be advantageous

Device Requirements (a live verification will be conducted to ensure the following requirements are met prior to the start of the engagement):Dedicated Laptop or PC: For this project, with no additional work or personal software installed. The machine must not be joined to another companyxe2x80x99s domain or managed by any remote management.ORA laptop/PC with DUAL boot:Boot 1: Personal and work partition.Boot 2: Environment dedicated to the project.Operating System: Windows 11 Pro compatible (latest updates installed and activated with a genuine product key).Memory: Minimum of 16GB RAMProcessor: At least Intel 8th generation (Coffee Lake / Newer) or equivalent in AMD.Module: Trusted Platform Module (TPM) 2.0 version is required.Storage: Minimum of 160GB SSD with 64 GB free space for the partition.Network: LAN (local access network) required. Freelancers will not connect to the provided systems and tools using WiFi.Internet Speed: Minimum of 50 Mbps upload/download speed.Antivirus: No 3rd-party antivirus software installed. Only Microsoft Defender is allowed with the latest update.Webcam: Required and must be Microsoft Teams compatible with at least 720p resolution.Microphone and Headset: Required and must be USB type 3.0, Microsoft Teams compliant, with background noise cancellation.Monitor: Strongly suggest and prefer that freelancers use dual monitors. At least one monitor is required to have at least 1368x720 or higher resolutionAdditional Information

• Work with a fortune 500 company
• Competitive pay based on number of tickets solved
• Join a global community of IT specialists

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