Job Description

Department Priority - Retail LiabilitiesLocation : Multiple locations in IndiaPosition Grade: M5/M6Grade offered : AVP/DVPA premium banking proposition designed to cater for the financial planning, banking and investment needs of the fast growing affluent consumer segment. The program brings in several best-in-class, technology-savvy and financially smart offerings for its customers to give them a holistic and convenient financial services experience.This role is notch above the branch head roles in many banks. Key responsibilities: This is an individual contributor roleRelationship Building Deepening Cross Sell- Ensure consistent growth of Investment AUM & CASA portfolio. Work closely with the Head RM to establish synergies with different channels for maximum wallet share.- Informs customers of new products or product enhancements to expand the banking relationship further.- Ensure all business happens strictly within the compliance guidelines & framework of the bank.Retention- Ensure top class service delivery to clients to be in line with the best in the industry.- Monitor high net worth accounts closely to ensure that customers continue regular use the account and grow balances.- Work towards reactivating accounts which have stopped transacting or depleted in balances.- Assist in resolving service hurdles to create a delight situation for customers.Acquisition- Assist Head RM in executing successful micro-events for acquisition of new clients. Acquire new accounts from group companies family of existing customers. Acquire new accounts from referrals from existing customers- Develops new and expands existing High Net worth Customer relationships for liabilities by sourcing category - A priority customerRole:- Develop new and existing HNI customer relationships for Priority Business by in - depth profiling of the client Identify opportunities and match these opportunities to products/solutions provided by the bank.- Generate business actions across liabilities, assets and fee products to sustain and achieve growth in relationship value, revenues and client stickiness.- Formulate and implement the sales plan to acquire new HNI clients and increase the customer base- Use investment expertise to conduct client portfolio reviews and showcase products as per clients requirements- Ensure client contactability at all times through regular connect with them in weekly/monthly calls.- Resolve client queries for the managed book within the specified TAT.- Plan and conduct special sales initiatives and events for prospective and existing clients.- Endure adherence to all bank and regulatory processes always.Requirements- Aptitude to deliver high quality customer service by using organization and interpersonal skills.- NISM/IRDA/AMFI if any can be strongly preferred.- Fluent in communication skills, presentable and a quick grasping power.- Decision-making skills with good sense of ownership-understanding the client requirements- Must be having strong expertise in portfolio handling of big HNI customers and in building relationship management.- Banking/NBFC will be preferred with good portfolio management.Experience: minimum 7-8 years of experience in relationships and portfolio management.Graduation Qualification in any stream/ MBA preferred (ref:updazz.com)

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