Job Description

Print technical EngineerDescription -ATS Solutions profile requirementsApplies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods. Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. Leads and/or provides expertise to functional project teams and may participate in cross-functional initiatives. Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients. Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower level employees.Education and Experience Required:First Level University degree: a) technical, b) non-technical (i.e., Bachelor of Arts/ Science). Typically 3-4 year completion beyond High School level, BA/BS or equivalent experience.
5-7 years experience in relevant technologies and customer environments.
Relevant industry qualification where applicable.Knowledge and Skills:

• Communication protocols (SNMP, web services, and networking technologies).
• Network protocols (TCP/IP, DNS, DHCP, SNMP, etc.) and networking tools (Wireshark, mib tools)
• Microsoft Internet Information Services (IIS) - general MS IIS web hosting
• Cluster / Network Load Balancer (NLB) usage for high-availability configurations
• Security concepts and protocols:

• Authentication
• Encryption technics
• HTTPS/SSL/TLS
• 802.1x
• Certificates
• IPsec
• Wireless networking
• Networking topology
• Windows Server O/S knowledge / Windows updates

Good to have:

• SQL database experience
• Cloud knowledge (Azure, AWS, GCP)
• Programming/scripting familiarity
• Printing firmware, fleet management software.
• Active Directory knowledge
• MacOS knowledge
• Linux knowledge
• General knowledge of proximity readers and proximity cards formats - used for device authentication.
• Services understanding
• Process and Performance Monitoring
• Basic printer hardware knowledge

Responsibilities:Successfully resolve technical issues from incoming internal or external businesses and end user's contacts and proactive notification systems.
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical). .
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
Ability to act as a mentor and guide other employees. Ability to provide direction and guidance to process improvements.
Ability to articulate clearly, recommend and explain resolutions /clients.
Understand and utilize ITIL.
Represent and lead an HP team in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
Partners actively with the Sales Pursuit team.Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job - EngineeringSchedule - Full timeShift - No shift premium (India)Travel -Relocation -Equal Opportunity Employer (EEO) -HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.If youd like more information about HPs or your EEO rights as an applicant under the law, please click here:

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