Job Description

:As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a CSS Apps DBA, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the CSS Apps DBA is sought by customers and Oracle employees to provide expert technical advice.Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction. A Bachelors degree in Computer Science, Engineering or equivalent experience 8 years related experience prior to taking this position. In addition, experience with Oracle*s core products, applications, and tools.As part of Oracle's employment process candidates will be required to successfully complete a pre-employment screening process. This will involve identity and employment verification, professional references, education verification and professional qualifications and memberships (if applicable).Career Level - IC4Responsibilities:Senior/Principal Siebel Application DBA EngineerAre you a creative engineer who loves a challenge? Solve the complex puzzles you've been dreaming of as our CSS Apps Engineer. If you have a passion for innovation in Application , we want you on our team!Oracle is a technology leader that's changing how the world does business - and our Customer Success Services (CSS) team supports over 6,000 companies around the world. Join the team of highly skilled technical experts who build and maintain our clients' technical landscapes through tailored support services.What you will do

• As a Senior Siebel Architect, you will be responsible for designing, developing, and maintaining Siebel CRM applications to meet the business needs of our organization.
• You will collaborate with cross-functional teams, including business analysts, system administrators, and quality assurance testers, to ensure the seamless integration and optimal performance of the CRM system.
• As a Technical SME, you will be working directly with customers on new implementation, migration & Run/Maintain projects.
• You will be working with a globally spread talented teams across technology domains
• You will handle critical issues and escalations with utmost customer satisfaction.
• You should flexible to work in multiple technologies .
• You will also get plenty of time to sharpen the saw and keep your skills fresh (through Oracle learning program). Upskilling is an important aspect of the career which not only help business but also assist in your growth.
• Opportunity to work in OCI/ Gen2 Cloud

What you bring:

• 15+ years of industry experience in Oracle SIEBEL including WebLogic & DB administration
• High technical knowledge depth along with leadership and customer management skills as Siebel Architect.
• Experience to collaborate with business presales opportunities to develop the Siebel business.
• Experience to work directly with customer for business development.
• You should be well versed in application Installation/Upgrade/Migration/ Patching & have at least 4 upgrade / migration project experience on latest SIEBEL version.
• High technical knowledge depth along with leadership and customer management skills. \
• Worked in one Unix or Linux platform & Windows. Work experience in production support environment is a MUST and flexible to work in rotating shift model in 24x7 roster.
• Strong interpersonal, presentation, and communication skills

We also usexe2x80xa6

• Exadata, OCI, Oracle VM, Unix
• Grid Infrastructure: RAC, ASM
• Autonomous Health Framework (AHF)
• Enterprise Manager (OEM), Grid Control
• SQL optimization, AWR, ASH, traces
• ODG, OGG, security, RMAN
• json, python, shell scripting

What we will offer youA competitive salary with exciting benefits

• Flexible and remote working
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as medical, life insurance
• An inclusive culture that celebrates what makes you unique

At Oracle, we don't just respect differences - we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. When everyone's voice is heard and valued, we're inspired to go beyond what's been done before.About Us:As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.Disclaimer:Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

• Which includes being a United States Affirmative Action Employer

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