Job Description

Overview

About Cloud Software Group - Citrix BU

Citrix -- the recognized leader in VDI, Desktop-as-a-Service and application delivery solutions -- empowers enterprises of all sizes and industries to enable secure hybrid and remote working, from anywhere, using any device. Our platform delivers high-performance user experience, zero trust security and operational cost efficiency regardless whether customers require cloud, on-premises or hybrid deployment. By joining our team, you\'ll have the opportunity to build cutting-edge solutions for 100 million people worldwide to securely access their desktops, applications and SaaS and web apps.

As a Principal User Researcher, you\'ll be crafting our enterprise admin, end-user, and mobile experiences for our Cloud and on-premises products that will help transform the way people work. You are an advocate for our customers, and you foster a culture of design thinking with your partner teams. You are curious, a critical and deep thinker, challenge assumptions at every turn, have exceptional presentation and communication skills, love collaboration, and have a good sense of humor.

This role requires skills in both traditional HCI, data science background, and someone who is passionate about solving problems with deep customer empathy, who does not shy away from challenges. Responsibilities include data science, evaluation exercises, and strategic generative/ concept field research for parts of the Product & Engineering organizations.

Responsibilities:

Leads strategic research at all phases of product life cycle to inform users or product opportunities

Recognized and sought out by others as an expert in research across various domains

Innovates and envisions user research approaches across products, domains, and complex systems in ill-defined areas

Plays a significant role in the development and delivery of new product innovation

Works with Executives, Product-Line Leaders in Product Management, Engineering, and other core cross-functional teams to inform new projects, product lines, or core infrastructure projects

Helps set organization vision and actively aligns efforts to achieve it

Helps set organization goals, creates team assignments, and effectively engages team members to achieve goals

Leads and mentors other team members \xe2\x80\x93 across business units and functional areas \xe2\x80\x93 on strategic projects

Presents regularly in broad group-wide or company-wide forums (e.g. brown bags, tech)

Creates communiqu\xc3\xa9s to explain UX position, value, and philosophy on higher-level topics (e.g. user models and personas, research frameworks, etc.)

Embodies and advocates the mission and goals of UX within organization

Identifies and solves problems, improves personal skills, and assists team members

Educates cross-functional team on how to conduct research with a high degree of rigor

Drives framework creation for team culture, processes, and documentation

Requirements:

Minimum of 12 years of relevant experience in user/product/software UX research space

Excels at complex problem-solving and trouble-shooting

Demonstrated mentorship and leadership experience is required

Expertise in qualitative and quantitative analysis required

Demonstrates expertise user-centered design and research methods

Affluent storyteller in both written and verbal communications across teams

Fosters and drives change, creativity, and flexibility for others within the organization

Has a strong portfolio articulating research findings, methods, and recommendations

Expertise in UX industry tools e.g., Qualtrics, Userzoom, Figma, etc.

Bachelor\xe2\x80\x99s degree in Human Computer Interaction (HCI), Human Cognition, Interaction Design, Human Factors, Cognitive Psychology preferred or related degrees with 12 years experience; applied experience with no degree, a Master\xe2\x80\x99s degree with 8 years experience, or a PhD with 5 years experience also considered

TIBCO Software