Job Description

Are you passionate about cloud technologies, and want to build the next generation technology which helps manage clouds? If so, the special clouds team is looking for a product leader who is obsessed with driving a modern engineering system that focuses on industry leading practices and tools to provide autonomous and efficient internet-scale cloud infrastructure.

Microsoft 365 (M365) is Microsoft's flagship productivity offering with millions of users used by the largest organizations in the world (Fortune 500) as well as the public sector. We provide a distributed, scalable, highly reliable, compliant, and secure service for millions of people. M365 is expanding its presence in new markets. Cyber-security is an emerging product area that reflects customers, and governments, demand for isolated and controlled cloud environments that continue to yield the heightened security and feature benefits of the public cloud.

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities
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Understand User Requirements • Partners with appropriate stakeholders (e.g., project manager, technical lead) to determine user requirements for a set of scenarios. Leverages a variety of feedback channels to incorporate insights into future designs or solution fixes. Leads incorporation of appropriate continuous feedback loops measuring customer value, usage patterns, and other actionable metrics of value. Begins to determine additional critical metrics.

Design • Leads efforts and discussions for the architecture of aspects of products/solutions (e.g., design, cost). Creates proposals for architecture and design documents, and leads testing of hypotheses and proposed solutions. Shares and acts on findings from investigations, owns design decisions, and oversees the junior team members. Leads the development of design documents for designs or User Stories and determines the technology that will be leveraged and how they will interact. Leads design discussions with the team and shares findings/learnings from investigations, holding ownership for design decisions. Leads efforts to assure system architecture meets security and compliance requirements and expectations.
• Independently creates and mentors others for a clear and articulated plan for testing and assuring the quality of solutions, and defines success for outcomes of tests (e.g., unit tests). Identifies needs for a broad versus selected approach in testing mechanisms and makes informed decisions to implement the most effective tests. Leads efforts to add new tests, remove antiquated tests, and aggregate tests to improve the overall test suite. Improves recommendations to the team and augments test cases to ensure that solutions have good test coverage. Leads efforts to continually integrate automation features when planning for testing.
• Leads identification of dependencies and the development of design documents for a product, application, service or platform. Leads identification of other teams and technologies that will be leveraged, how they will interact, and when one's own system may provide support to others. Leads efforts to determine back-end dependencies associated with product, application, service, or platform functionality for the solution/product. Demonstrates deep understanding of up and downstream effects of solutions and work provided to ensure appropriate security and performance, driving reliability in the solutions, and optimize dependency chains and retrieves across teams. Identifies areas of dependency and overlap with other teams or team members and drives coordination. Enables cross team communications and resolves conflicts between teams.

Coding • Leads by example and mentors others to produce extensible and maintainable code used across products. Leads efforts to optimize, debug, refactor, and reuse code to improve performance and maintainability, effectiveness, and return on investment (ROI). Identifies best practices and coding patterns and provides deep expertise in the coding and validation strategy. Creates and applies metrics to drive the quality and stability of code, as well as appropriate coding patterns and best practices.
• Leads efforts to apply knowledge of debugging tools, logs, telemetry, and other methods, and leads verification of assumptions through writing and developing code proactively before issues occur and reactively as issues occur across products. Leverages minimal telemetry data, triangulates issues, and resolves with minimal iterations. Leads retrospective debugging of solutions to identify root causes of problems.
• Reviews the code of a product to assure it meets the team's and Microsoft's quality standards, is reliable and accurate, and is appropriate for the scale of the product/solution area. Applies feedback to current and future iterations. Participates in code reviews to ensure coding standards are followed. Considers diagnosability, reliability, and maintainability when reviewing code, and understands when code is ready to be shared or delivered. Applies and screens for coding patterns and best practices in reviews, and provides feedback on code to drive adherence to best practices.

Implement • Leverages subject-matter expertise of cross-product features with appropriate stakeholders (e.g., project managers) to drive multiple group's project plans, release plans, and work items. Breaks down long-term project vision into milestones as part of an overall roadmap. Guides other members for project estimation and escalates any issue that would cause a major delay.
• Leads efforts for creation and conducting of experimentation to determine the effectiveness of changes, monitors developments for prototyping and testing products, interprets results, and decides on next steps or ship decision from results. Drives identification of the correct metrics for experimentation in determining improving customer value.
• Leads the creation of implementation framework as necessary, following industry standards. Leads implementation and deployment of the solution in the existing framework. Holds accountability for the impact of build deployments on both users and other services. Optimizes deployments within products and components to meet differing business objectives. Leads efforts to assure that solutions are deployed safely.

Reliability and Supportability • Maintains operations of live service as issues arise on a rotational, on-call basis. Implements and helps others implement solutions and mitigations to complex issues impacting the performance or functionality of Live Site services. Reviews and writes issues postmortem and shares insights with the team.
• Holds accountability as a Designated Responsible Individual (DRI) and mentors other engineers across products/solutions, working on call to monitor system/product/service for degradation, downtime, or interruptions. Alerts stakeholders as to status and initiates actions to restore system/product/service for complex issues. Develops a playbook for the team to resolve issues. Coordinates people and resources to ensure DRI responsibilities are covered across teams. Responds within Service Level Agreement (SLA) timeframe. Has line of sight to incidences and plans to address emerging issues. Leads efforts to reduce incident volume, looking globally at incidences and providing broad resolutions. Escalates issues to appropriate owners.
• Integrates, designs, and reviews others' work across a team or product to integrate instrumentation for gathering telemetry data on system behavior such as performance, reliability, availability, usage, and safety mechanisms. Drives sustaining feedback loops from telemetry resulting in subsequent designs. Ensures solutions are scalable, financially responsible, and meet capture/storage guidelines. Leads the creation of outputs of telemetry such as notifications or dashboards.
• Leads efforts to collect, classify, and analyze complex data and analyses on a range of metrics (e.g., health of the system, where bugs might be occurring). Leads the refinement of products through data analytics, and makes informed decisions in engineering products through data integration.

Engineering Excellence • Leads efforts to enhance, reuse, contribute to, and identify new software developer tools to support other programs and applications to create, debug, and maintain code across products. Uses open source when possible. Develops substantial skills in other tools inside and outside areas of expertise. Leads identification of internal tools and creation of new tools that will be useful for creating the product, determining if methods are still applicable for the current solution. Shares best practices and teaches others about new tools and strategies.
• Considers and leads the comprehensive application of automation within production and deployment across products. Runs code in simulated or other non-production environments to confirm functionality and error-free runtime across products. Defines and develops standardized, repeatable, scalable solutions to guarantee quality.
• Leads efforts to ensure the correct processes are followed to achieve a high degree of security, privacy, safety, and accessibility across solutions and teams. Creates and assures the presence of visible evidence to demonstrate compliance for products. Develops and maintains a deep understanding of the implications of onboarding new technologies following expectations of compliance at Microsoft.
• Remains current by investing time and effort into staying abreast of current developments. Proactively seeks new knowledge and adapts to new trends, technical solutions, and patterns that will improve the availability, reliability, efficiency, observability, and performance of products while also driving consistency in monitoring and operations at scale and shares knowledge with other engineers.
• Applies, extrapolates, and identifies best practices and shares information with other engineers to reliably build code that is based on well-established methods while also applying best practices for new code development. Demonstrates and maintains an up-to-date understanding of both global and local regulations for technologies and system applications to ensure regulations are followed and met. Leads product development and scaling to customer requirements and applies best practices for meeting scaling needs and performance expectations.
• Leads efforts to identify key partners and maintains communication with key partners across the Microsoft ecosystem of engineers. Acts as a key contact for leadership to ensure alignment with partners' expectations. Builds partner teams across Microsoft (e.g., Xbox, Office) and their end-goals for products to drive and achieve desirable user experiences and fitting dynamic needs of partners/customers through product development. Escalates situations internally to resolve complex blockers.

Qualifications
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Required Qualifications: • Bachelor's Degree in Computer Science or related technical field AND 10+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python
+ OR equivalent experience.
• 6+ years of experience in architecture, performance, scale, backend.
• 2+ years of engineering management.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings:• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications: • You love this team's mission.
• You love to work in the transformational cloud infrastructure.
• Experience in working with distributed teams.
• Plenty of experience in managing highly complex software services at internet scale.
• Exceptional management skills to collaborate across teams and to inspire engineering talent.


Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.