Job Description

This role will spend a significant amount of their time doing "ops" related work such as production issues and service on-call. When not working on operations the SRE is working on software engineering tasks such as design and development of systems that increase our reliability, scalability and reduce operational overhead through automation. The ideal SRE candidate is proficient programmer who has large breadth of knowledge and experience including areas such as networking, internet protocols and Linux systems. You will have a clear understanding of automation and orchestration principles, and will be eager to automate, wherever and whenever the possibility arises, while simultaneously eliminating technical debt. Automation must be part of your DNA.


Our SREs are close partners with service owners in all aspects of service operations and ownership. We have a strong culture of innovation, collaboration and team work inspired by the DevOps philosophy.


Work with Site Reliability Engineering (SRE) team on the shared full stack ownership of a collection of services and/or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioral characteristics of production services. Responsible for the design and delivery of the mission critical stack, with focus on security, resiliency, scale, and performance. Authority for end-to-end performance and operability. Partner with development teams in defining and implementing improvements in service architecture. Articulate technical characteristics of services and technology areas and guide Development Teams to engineer and add premier capabilities to the Oracle Cloud service portfolio. Understand and communicate the scale, capacity, security, performance attributes, and requirements of the service and technology stack. Demonstrate clear understanding of automation and orchestration principles. Act as ultimate escalation point for complex or critical issues that have not yet been documented as Standard Operating Procedures (SOPs). Utilize a deep understanding of service topology and their dependencies required to troubleshoot issues and define mitigations. Understand and explain the affect of product architecture decisions on distributed systems. Professional curiosity and a desire to a develop deep understanding of services and technologies.


Career Level - IC4



Responsibilities:

• Build systems to address hard operational problems such as automation, provisioning/deployment, security, scaling, availability, and resiliency - while enabling our service developers to remain agile and deliver feature changes.
• Value simplicity and usability as well as security and work comfortably in a collaborative, agile environment.
• Practice sustainable incident response and drive CAPA / root case analysis.
• Take an active role in the definition and evolution of standard practices and procedures for our team and org.
• Deliver solutions that directly contribute to our customer's success.
• Work closely with development team on maintaining operational health of core compute services.
• Managing and triaging tickets. Driving prioritization and execution of work based on SLAs and overall impact.
• Systems sustainably through mechanisms such as easy to use tooling and automation. Work in concert with service developers to evolve systems/products for better scalability, reliability and development velocity.
• Drives new runbooks to help reduce mean triage time of incidents. Prioritize and automate high hit count runbooks.

Minimum Qualifications:

• BS degree in Computer Science or related technical field involving coding or equivalent practical experience.
• Proficient with writing services/task automation in Python, Bash, Ruby, Perl, or Java.
• Proficient with communication skills (writing, organization, learning exchange).
• Familiarity with core protocols (DNS, DHCP, HTTP, TCP).
• Deep knowledge of Linux internals and host based networking.
• Expert Linux/Unix performance and stability troubleshooting skills.
• Familiarity with configuration management solutions such as Ansible, Chef, Puppet, etc.
• Experience with devising, managing, and extending monitoring solutions for large scale environments (Grafana, Thanos, Prometheus).
• Experience in database management (Oracle DB, MYSQL, Postgres).
• Systematic problem-solving approach, strong communication skills, a sense of ownership and drive.
• Deep understand of service metrics and alarms through the development of dashboards, service KPIs, alarming systems.
• Experience working in an operational environment with mission critical tier one services with associated pager duty.
• 5+ years managing large scale, highly distributed, services infrastructures.
• 2+ years managing host virtualization technologies (KVM, Kubernetes, Containers, Docker).