Job Description

Company Description Miratech is an IT services and outsourcing company that provides services to multinational organizations all over the world. Our highly professional team achieves success with 99% of IT projects in financial, telecommunication, and technology domains. Founded in 1989, Miratech has its headquarters in New York, USA; with R&D centers in Poland, Philippines, Slovakia, Spain, and Ukraine. Technical complexity is our passion, stability is our standard, friendly work environment is our style. We empower our employees to grow together with the company, to achieve ambitious goals, and to be a part of the international relentless team which helps the visionaries to change the world. We are looking for a strong Principal Quality Assurance Engineer who will join the team remotely. The project includes transitioning the IVR/Routing application from Legacy Systems (CISCO/AVAYA) to the Genesys Platform on a line of business (LOB) basis. The primary focus lies on the CommState Migration Project. As a part of this migration initiative, all QA team members are responsible for conducting comprehensive validations of End-to-End Call Flows. Responsibilities Write, create, maintain, and execute manual and automated test cases in contact center applications. Analyze the functional and non-functional requirements of the contact center application solutions in Agile methodology. Effectively plan, and define test strategy/test cases, provide QA estimates, provide test management, and test reporting. Perform manual/automated testing and log detailed defects in Rally. Be accountable for all project or release test efforts for programs that span multiple domains and apps including System Integration or end-to-end testing efforts. Collaborates with project teams to understand architecture and business requirements to devise the performance test strategy and test plan. Work closely with the product owner and scrum master to determine acceptance criteria for testing. Understand the technical details of the product and assist the development team in troubleshooting issues. Work with other technical team resources to analyze root causes of performance issues and recommend corrective actions. Communicating with the other QA Lead, Dev Lead, and Technical Managers on the activities of the project work through e-mail, written and verbal. Provide training and mentorship on performance and load testing to other team members. Design and develop scalable, flexible, and cross-platform performance test frameworks. Maintain test case documentation and ongoing continuous improvement to build testing efficiency and effectiveness using innovative performance test practices and automation tools and close collaboration with development and business. Qualifications 5+ years of experience as QA Automation in the Contact Center Domain 2+ years of supervisory experience. 2+ years of strong automation experience using the Cyara tool Functional QE experience within the CCS Domain, such as Genesys call routing, IVR call flows, WWE, CTI custom softphone applications, and reporting. Knowledge of log verification tools such as Splunk and other Genesys tools such as GA/GAX, and Pulse. Rally / Agile central for Agile deliveries. Nice to Have Digital experience with Chat, Chatbot, Email, SMS Genesys cloud experience is nice to have but not mandatory. Additional Information We offer: Culture of relentless performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. Competitive pay and benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program. ForeverRemote work culture: make the most of the flexibility that comes with remote work. Growth mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. Global impact: collaborate on impactful projects for top global clients and shape the future of industries. Welcoming multicultural environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. Social sustainability values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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