Job Description

Role Purpose

• To drive and provide all support for the technical troubleshooting done by the 3rd line Core & 3rd Line Access for customers in region and if required to also engage with the partner s like Juniper, Cisco etc.
• Plan the configuration of new services for customer or any changes to the design
• Ensure all the design documents are kept up to date with regards with the running configuration on design
• Liaise with different teams and vendors for vendor driven changes and validate the change/implementation plans and provide technical authorization on the plans
• Work with project teams for new opportunities or sites/service onboarding design and implementation
• Manage customer/stakeholder communication for any Service improvement plan, major incident investigation or any new opportunity designing and implementation
• Have technical skills of 3rd line and above capability to resolve complex faults, & support complex provide & change issues, on a 24/7 basis (where required)
• Incident Management: End to End Management of customer networks and providing a rapid response to customer raised incidents and problems
• Change Management:
• Configuration Management: Manage configurations and implementations
• Performance management and trend analysis

Key accountabilities

• Very good understanding of Cisco Viptela SDWAN
• 10+ years\' experience in customer-facing positions as a professional services consultant
• 5+ years of experience in Cisco Viptela SDWAN
• Background in networking with focus on IP technologies (Network, security and SDWAN)
• Experience in delivering end to end network and security Solutions within any domain
• Thorough understanding of FortiGate, Checkpoint, Cisco, SDWAN domain
• Good understanding of datacenter setup for ISPs and enterprise customers
• Understanding of modern IT production datacenter and Internet (ISP/ASP) hosting operations

Must have technical / professional qualifications:

• Certified Cisco Viptela SDWAN
• Expert Level Qualification in FortiGate, Checkpoint and Cisco.
• Min - CCNP qualified, CCSA,CCSE
• Service Management qualification, ITIL Foundation essential, ITIL Intermediate preferred.

Strong understanding of Firewalls and network setup. Datacenter management

Together we can

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

Vodafone