Job Description

Strength in Trust

OneTrust is the trust intelligence cloud platform organizations use to transform trust from an abstract concept into a measurable competitive advantage. Organizations globally use OneTrust to enable the responsible use of data while protecting the privacy rights of individuals, implement and report on their cyber security program, make their social impact goals a reality, and create a speak up culture of trust. Over 14,000 customers use OneTrust\'s technology, including half of the Global 2,000. OneTrust currently ranks #24 on the Forbes Cloud 100 list of top private cloud companies in the world and employs over 2,000 people in regions across North America, South America, Asia, Europe, and Australia.

The Challenge

The Principal IT Systems Engineer at OneTrust will be part of a team that leads our macOS patch management and software deployment initiatives. This role demands a candidate with extensive experience, deep technical expertise, and a proven track record of successfully deploying applications and patches on macOS platforms. As a senior member of our team, you will play a crucial role in executing our strategy for maintaining a secure, high-performance, and up-to-date computing environment with a keen focus on end-user experience.

Your Mission

• Take charge of the deployment of desktop software applications, updates, and configurations on macOS platforms, ensuring seamless integration with existing systems.
• Extensive experience using macOS management tools like Jamf Pro, WorkspaceOne, Kandji, etc.
• Experience using patching tools like Jamf, Automox, Ivanti, Tanium, etc.
• Collaborate closely with stakeholders to gather intricate software requirements and design deployment solutions that meet enterprise standards for macOS environments.
• Develop and maintain comprehensive deployment documentation, standard operating procedures, and advanced troubleshooting guides specific to macOS environments.
• Implement advanced monitoring processes to track the real-time status of patches and software deployments on macOS systems, providing continuous improvement insights.
• Generate insightful reports on patch compliance, deployment success rates, and proactive identification of potential system vulnerabilities in macOS environments.
• Analyze performance metrics and provide strategic recommendations to optimize macOS patch management and deployment processes.
• Serve as the senior technical expert for complex desktop-related issues related to patching and software deployment on macOS platforms.
• Collaborate seamlessly with the IT support team to resolve intricate end-user problems on macOS systems with efficiency and precision.
• Document and communicate advanced troubleshooting techniques, known issues, and resolutions to technical and non-technical stakeholders for macOS environments.
• Maintain a repository of advanced and up-to-date documentation related to patch management and software deployment processes.

You Are

• Proven critical thinker with advanced analytical and decision-making skills.
• Customer service-minded with a strong ability to plan, schedule, and monitor work activities to meet time and quality targets.
• Highly organized and meticulous with excellent process management skills; project and goal oriented.
• Equipped with excellent verbal and written interpersonal skills; with the ability to clearly and effectively articulate ideas and the direction of projects.
• Able to manage and drive multiple simultaneous tasks and projects effectively, quickly adapting to new situations and aligning to business goals.

Your Experience Includes

• 5-7 years of extensive experience with patch management and software deployment in macOS desktop environments.
• In-depth expertise in macOS operating systems and related technologies.
• Proven proficiency with agent-based SaaS hosted patch management tools, and enterprise-level software deployment solutions in macOS environments.
• Strong expertise in scripting languages relevant to macOS environments (e.g., Bash/Zsh).
• Exceptional analytical and problem-solving skills with a focus on security best practices.
• Experience using JIRA or other ITSM systems like ServiceNow to track tickets and projects.
• Familiarity with ITIL practices including Change and Incident Management.

Extra Awesome

• Experience in Linux operating systems, Munki, AutoPkg, and version control systems (git) considered a plus.
• Relevant certifications such as Apple Certified Support Professional (ACSP), Apple Certified Macintosh Technician (ACMT), or equivalent.
• Experience with endpoint security tools like CrowdStrike, Palo Alto GlobalProtect, etc.

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you\'ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, remote or hybrid workplace flexibility, flexible PTO, equity stock options, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources

Check out the following to learn more about OneTrust and its people:

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our . You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the .

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad - the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new industry - Trust. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

OneTrust