Job Description

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we\'re proud to be one of FORTUNE\'s 100 Best Companies to Work For and World\'s Most Admired Companies 2022. Learn more on and about their experiences working at ServiceNow. Unsure if you meet all the qualifications of a job description but are deeply excited about the role We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. Team Come join the ServiceNow \'Impact\' product team and work with a talented group of product managers, defining the \'Future of Work\' on the ServiceNow cloud platform. This team is responsible for the defining the innovation, strategy, roadmap and features that makes \'Impact\' a market leading solution used by many Fortune 500 companies. \'Impact\' is one of its kind industry leading solution value acceleration solution that personalizes customers\' digital transformationjourney on the Now Platform and accelerates their time-to-value. It helps them achieve their business outcomes with speed, upskill their team, and drive their company\'s innovation agenda to the next level. Role As an inbound Product Manager, you will execute the product roadmap, and lead vision and roadmap for Impact product and help us build a comprehensive industry leading solution. This role requires someone who will thrive as an individual contributor to be part of our talented product team and work collaboratively to deliver the roadmap for our agile solution.The candidate should understand the market, manage a backlog, and work with engineering teams to deliver features that delight our customers. What you get to do in this role: Interact with enterprise stakeholders, customers, end-users and prospects to gather business requirements. Define and prioritize the backlog of work including the creation of feature requirements, stories for new features, enhancements to existing features and be data-driven in prioritizing features and quality improvements. Work with product engineering and design teams to formulate solutions Coordinate across multiple stakeholders (engineering, marketing, customers and partners) to understand needs, manage expectations and feature tradeoff decisions. Work with scrum teams to deliver your prioritized backlog. Create market validated use cases and lead ideation. Develop and maintain the roadmap for your product areas for short-term and long-term releases. Be the voice of the customer, providing customer and business value perspective during day-to-day conversations with development. Work with global 2000 customers, some of the best brand names in the world, to determine needs, unmet needs, business goals, product usage, and refine ideas with concepts and product feedback. Qualifications To be successful in this role you have: 6-12 years of experience as a Product Manager, in a commercial software product company Experience in building simple and intuitive products that can drive product-led-growth. Deep understanding of product management processes and tools Deep understanding ofuser analyticsand feedback loops Ability to work with global teams Ability to make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible Simultaneously do future product planning, current sprint management and drive product adoption activities Passion about delivering exceptional user experiences The ability to generate ideas for how our products can make our customers more successful Must enjoy working in a highly collaborative environment Comfortable delivering product presentations to large audiences Operates fluently in a fast-paced autonomous environment Thrives in ambiguity Demonstrates creativity and outside the box problem solving Leads from the front with sleeves rolled up Sets a high bar for themselves, their team and for the business unit Must be able to travel up to 25%. Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the .

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