Job Description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can\'t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we\'re proud to be one of FORTUNE\'s 100 Best Companies to Work For\xc2\xae and World\'s Most Admired Companies\xc2\xae 2022.

Learn more on and about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.



Team

Come join the Global Cloud Services team and work with a talented group of people building our next generation Cloud Automation, Dev Productivity, Observability and Data Transport / Logging Platform for our internal needs. Within Global Cloud Services, this team is responsible for the ensuring that data from ServiceNow\'s infrastructure across the world can be utilized effectively for better decision making.

What you get to do in this role:

We\'re looking for a passionate, driven Senior Product Manager who can help us define product vision and provide thought leadership to deliver Cloud Automation, Dev Productivity, Observability and Data Transport / Logging Platform offerings for the ServiceNow Cloud. These services will enable internal operations and engineering teams to be more effective through real-time access to service telemetry and robust usage of advanced machine learning capabilities. The Senior Product Manager will drive roadmap priorities, define and deliver features (based on target personas) working with internal engineering teams (spread geographically), define and track KPIs focused on product and feature adoption, and write technical product updates trajectory as needed. This role provides a high-impact opportunity to work on solving tough Cloud Automation, Dev Productivity, Observability and Data Transport / Logging related challenges in a high-energy, startup-like environment with experienced engineering leaders and a highly collaborative team.

Qualifications

In order to be successful in this role, we need someone who has:

7+ years of experience in product management focused on data logging/ observability

3 plus years\' experience in a SaaS company and/or Cloud Infrastructure automation space

Strong experience in scoping and defining requirements for Data logging solutions/ platforms

Strong communication and interpersonal skills

Ability to work in a distributed team across the world

Exposure to new technologies like Containers, Machine Learning or Big Data will be an advantage

Familiarity with commercial observability offerings such as Elastic Stack and Splunk is a plus

Bachelor\'s degree in a technical field (e.g. CS, CSE, EE) or relevant work experience in development, solutions architecture, or pre-sales engineering

Any product manager experience with external customers will be a plus

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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