Job Description

When you join Verizon Verizon is one of the world\'s leading providers of technology and communications services, transforming the way we connect across the globe. We\'re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.

What you\xe2\x80\x99ll be doing... The work you\'ll be doing will support mission and business-critical applications within Verizon. You will be accountable for driving the Omni Decisioning solutions and personalization for customer-centric experiences for all channels with the Pega platform. You will be responsible for solution architecture, bring in industry best experiences, drive hyper-personalization strategies, for Customer experience Omni Platform. You will be responsible for working with the various stakeholder groups across the organization to deliver a seamless cross-channel experience across channels using Pega. You will be driving Pega practice, and platform for proposition creation - including managing existing Pega implemented decisioning projects, and delivering multiple use cases for Omni experience and personalization, managing the UI for propositions. The role will be part of the Center of excellence for Omni experience driving Verizon objectives and making customer centric solutions.

• Consulting, establishing and executing the company\xe2\x80\x99s architectural vision and priorities in Customer Experience Omni platform in alignment to the North Star architecture.
• Defining and driving standards and best practices for Omni journey experience powered through Pega Decisioning.
• Contextualizing experiences on the channels of engagement through the System of Engagement and Systems of Insights integration.
• Enforcing architecture strategy and standards for key systems and platforms.
• Proposing/reviewing/approving the design, development that impacts the Pega implementations for both decisioning and case management.
• Leading development of customer-centric consistent experience across all touchpoints.
• Overseeing, Reviewing, Designing and Proposing technical design and solution architecture for Case Management and Decisioning including offer management, Business process management, and catalog platforms.
• Developing and coaching the technology team, identify talent and build the team to support further growth and expansion of the Company.
• Owning solution architecture from definition phase to go-live phase.
• Defining reusable components/frameworks, standards to be used & tools to be used and help bootstrap the engineering team.
• Driving scalability, reliability and efficiency.
• Driving Governance, alerts, monitoring and design.
• Leading emerging technology direction, facilitate key decision points, and convert requirements into working product outcomes and drive integration with various vendor products.
• Developing tools and techniques to manage the intricacies of Pega DSM strategies.

Where you\'ll be working...

In this hybrid role, you\'ll have a defined work location that includes work from home and assigned office days set by your manager.

What we\xe2\x80\x99re looking for... You\xe2\x80\x99ll need to have:

• Bachelor\xe2\x80\x99s degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Five or more years of experience in Pega Decisioning and Pega Marketing.
• Pega Certification - CSA, CSSA, & PCDC.
• Experience defining decision architecture, solutions & designs for Pega Decisioning and Pega Marketing.
• Knowledge and experience of Decisioning solutions.
• Knowledge on the UI applications and technologies and key acumen for business KPIs driving customer experience.
• Experience in defining solutions, designs, and implementations in Customer Marketing, Segmentation, Adaptive Modelling, Campaign Management - Inbound and Outbound.
• Experience in distributed systems, large scale non-relational data stores, data modelling, database performance, and multi-terabyte data warehouses.
• Knowledge on various Pega Marketing & Decisioning, PRPC concepts and rule types like strategies, offer flows, activities, when rules, functions, data transforms, decision logic, dataflows, datasets, adaptive models, reporting, agents and rule set management.

Even better if you have one or more of the following:

• Four or more years of experience in architecture at enterprise scale.
• Experience leading the solution design with Pega capabilities to support new products and services like 5G, Personalization, Systems of Insights driven platforms.
• Experience delivering next generation experiences, awareness of technology trends in Customer experience and drive optimized solutions.
• Pega certification - LSA.
• Ability to be a technology leader for the modernization effort through enablement and adoption of DevOps, Cloud first, micro services strategy and API centric ecosystem.
• Knowledge of the telecom domain and domain context.
• Domain experience in telecom systems, products and process flows.
• Experience defining solutions that drive rich experience through the use of Pega DSM and BPM building modularity, reusability, and integration with engagement systems.
• Experience creating a model for employees to embrace emerging technologies and identify opportunities to leverage these technologies.
• Ability to build a positive, collaborative working environment that instils respect, trust, quality and success as its core goals.
• Experience managing projects of UI applications, predictive intelligence, and Pega projects.
• Experience in a variety to technologies, including object-oriented techniques/principles, database design, application & web servers, not just Pega.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don\'t meet every "even better" qualification listed above.

Diversity & Inclusion We\'re proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more. COVID-19 Vaccination Requirement Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.