Job Description

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brands and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. Were harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.Now, were calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.Welcome to the relentless pursuit of better.Inviting applications for the role of Principal Consultant - Quality Analyst (Service Now)In this role you will be responsible for conducting testing activities, improving the existing manual testing procedures, and leading the transition from a manual testing focus to one of automated testing. This position requires advanced quality assurance and software testing experience.Responsibilities\xc2\xb7 Work with ServiceNow project manager, developers, and administrators to develop manual and automated testing solutions for continuous enhancement and integration of ServiceNow platform and applications.\xc2\xb7 Implement ServiceNow Automated Test Framework, Test Management, and other test tools to verify/validate continuous release of ServiceNow major, minor enhancement and maintenance releases.\xc2\xb7 Develop, document, implement and maintain test suites and scripts for new and existing ServiceNow features based on stories and acceptance criteria.\xc2\xb7 Communicate test goals, priorities, plans, schedule, status, and results across organization.\xc2\xb7 Document and report ServiceNow testing, verification and validation status and results including details of errors, non-conformances, recommended remediation, and corrective actions.\xc2\xb7 Participate in Agile release planning for new ServiceNow feature and platform functionality, defect fixes, and platform optimization.\xc2\xb7 Lead early access testing and user acceptance testing with ServiceNow platform and application stakeholders.\xc2\xb7 Ensure testing conclusions, recommendations and sign-off are supported by test results and necessary exceptions or deviations from requirements are documented.Qualifications we seek in you!Minimum Qualifications

• B.E / MCA / Relevant degree

• Prior working experience with ServiceNow.

• Solid understanding of Test approach, test plan and test strategy

• Manual testing experience of ServiceNow applications like Incident, Problem, Change, Request, Knowledge, CMDB, Release modules

• Understanding of requirement gathering document and experience of converting the same in test cases

• Understanding of ServiceNow development and objects used in development.

• Experienced in testing of ServiceNow domain separated environments.

• Strong communication and interpersonal skills

Preferred qualifications

• ITSM certification

\xc2\xb7 ATF micro suite certification\xc2\xb7 ISTQB certificationGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and .Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,\' paying to apply, or purchasing equipment or training.

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