Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose \xe2\x80\x93 the relentless pursuit of a world that works better for people \xe2\x80\x93 we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Principal Consultant \xe2\x80\x93 PeopleSoft FSCM TechnicalIn this role you will be responsible for Root cause analysis of recurring issues and provide permanent fix, and work on IT driven enhancements for reducing tickets volume.Perform monthly analysis of incoming tickets and take required action for performing RCAs and suggest process improvements, user trainings etc for reducing incoming ticket volume.Responsibilities

• Perform monthly analysis of incoming tickets and
• Should have been part of support projects resolving production issues under a SLA guided environment.
• Prior experience with tools and PUM image upgrades.
• Exposure to PIA (Pure Internet Architecture).
• Understanding requirement and provide technical solutions
• Adhere to the timeline and focus on delivery with good quality
• Propose process simplification ideas to leverage PeopleSoft out of box functionalities and reduce customizations.

Qualifications we seek in you!Minimum Qualifications/ Skills

• Experience on PeopleSoft FSCM applications which includes Analysis, Development, Implementation, Testing, Post implementation support.
• Good experience in People Tools (8.5X) (Application Designer, PeopleSoft Query, People Code, Component Interface, File layout) and reporting Tools.

Working Knowledge on PeopleSoft FSCM 9.2 modules for Finance track (BI, AR, GL, AM) and ESA track ( Projects, Timesheets, Expenses). Working knowledge on Asset Management and Maintenance management modules is preferred.Preferred Qualifications/ Skills

• Additional Knowledge on PeopleSoft FSCM 9.2 modules for Procure to Pay track ( REQ, PO, AP, INV) is preferred
• Hands on experience on Application Engine, integrations, customizations, reporting
• Hands on experience in Integration tools like Integration Broker, Component Interface, File layout.
• Hands on experience on Customized and developed various Reports using BI Publisher, SQR and PS Query, Crystal reports.
• Hands on experience on Trouble shooting of production support issues around Application engine process failures, SQR failures, integration issues, error in people code and providing permanent resolution for the same.
• Good communication skill and ready to explore and learn new skills
• Working knowledge on creation of User Profiles, Roles and Permission lists.
• Having a strong working knowledge on SQL queries and PS Queries.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to building a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a \'starter kit,\' paying to apply, or purchasing equipment or training.

Genpact