Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose \xe2\x80\x93 the relentless pursuit of a world that works better for people \xe2\x80\x93 we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Principal Consultant \xe2\x80\x93 DE & O365 Admin
ResponsibilitiesUser Support and Troubleshooting:

• Assists end-users with M365-related issues.
• Troubleshoots common problems related to Office applications, OneDrive, and Teams.
• Working experience on PowerShell
• Need to have understanding about Active Directory user accounts.
• Basic understanding on Azure Active directory
• Basic understanding of different account types in Active directory
• Ability to speak to a non-technical audience about technical problems.
• Knowledge and experience of customer service practices
• Willing to work in rotational shifts as per customer requirement.

Application Deployment and Configuration:

• Deploys and configures Office applications (e.g., Word, Excel, Outlook).
• Sets up OneDrive for Business and SharePoint libraries.

Collaboration and Communication Tools:

• Manages Teams channels, chats, and meetings.
• Assists with SharePoint site permissions and collaboration.

Basic Security and Compliance Tasks:

• Helps users understand security best practices.
• Assists with setting up multi-factor authentication (MFA).
• Experience on troubleshooting Windows and Apple Operating System issues.
• Ability to fix all windows related issues. (i.e. BSOD, No Boot, Software)
• Working experience on PowerShell
• Ensure the 24/7/365 availability of all systems, applications, and infrastructure.
• Understanding of IT processes, procedures, and willingness to follow them.
• Need to have understanding about Active Directory user accounts
• Basic understanding on Azure Active directory
• Basic understanding of different account types in Active directory
• Provision and De-Provision Email accounts on O365 & troubleshoot if email and AD accounts are not in Sync
• Basic knowledge on Mobile Device Management
• Understanding on Virtual Machines (i.e. AWS, Citrix)
• Basic understanding on SCCM and Company Portal
• Develop documentation to assist self-guided issue resolution procedures for service desk personal to include checklists procedures.
• Ability to speak to a non-technical audience about technical problems
• Knowledge and experience of customer service practices
• Willing to work in rotational shifts as per customer requirement

Qualifications we seek in you!
Minimum Qualifications / Skills

• Helpdesk experience
• Networking Concepts
• Knowledge on ITIL procedures

Preferred Qualifications/ Skills

• Bachelor\xe2\x80\x99s degree or equivalent combination of education and experience needed.
• Relevant years of experience as a Major/Critical Incident Manager.
• Working Experience of Service Now (Ticketing tool)
• Excellent English communication skills (written and oral), with experience interacting with all levels of management both within Company and Customer organizations.
• Excellent knowledge, experience, and excellence within the specific area of Major Incident Management

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a \'starter kit,\' paying to apply, or purchasing equipment or training.

Genpact